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    Technical Architect Director - Washington DC, United States - Salesforce, Inc.

    Salesforce, Inc.
    Salesforce, Inc. Washington DC, United States

    Found in: Jooble US O C2 - 14 hours ago

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    Description

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.

    For more information about our website privacy practices, please see our Privacy Statement.
    Technical Engagement Manager - Federal Civilian - Public Sector page is loaded Technical Engagement Manager - Federal Civilian - Public Sector

    Apply remote type Office - Flexible locations Virginia - Mclean District of Columbia - Washington time type Full time posted on Posted 2 Days Ago job requisition id JR241753 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    About Salesforce
    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

    The Technical Engagement Manager plays a meaningful role in both presales and in implementation setting customers up for Success by prescriptively shaping, scoping and solutioning and then leading the technical execution of large and groundbreaking engagements at our most strategic customers, or at times, jumping in to support implementation teams on targeted technical challenges.

    This person serves as a trusted technical advisor to Salesforce customers, providing mentorship to Sales & Professional Services teams on Salesforce capabilities and level of effort for implementation, bringing commonalities across each customer's implementations, and ensuring the highest levels of customer happiness.

    They are Salesforce platform guides who are accountable for the oversight of our technical and solution architects, quantifying business value and aiding the Salesforce Services team to deliver the expected outcomes of the engagement.

    Partnered with an Account Partner (Services Salesperson), the Technical Engagement Manager leads both pre and post-sales activities, acting as the technical authority across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions.

    They are responsible for overseeing adoption and consumption of our technology, building and leading customer relationships, customer satisfaction, and service delivery, in concert with account leadership.

    Deep understanding of Salesforce solutions and clouds (government Federal Civilian solutions highly preferred)
    Ability to scope Salesforce projects (and integration with ancillary technology stacks)
    Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers
    Bringing public sector expertise and perspective
    Ability to drive better outcomes through extensive platform expertise
    Create deep alignment with customer IT departments and partners
    Ensure project operational compliance
    Executive Relationship building
    Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements
    Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
    Provide oversight and governance for project architecture on large multi-cloud implementations
    Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
    Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
    Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
    Lead to a minimum billable utilization target
    Proactively mitigate and handle critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

    A skill in correctly sizing and scoping Salesforce projects. A passion and belief in the unique value of professional services in a cloud software company.

    The validated ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.

    The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it contributes to their overall enterprise architecture.

    Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.
    5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.
    ~ 2+ years of sizing and scoping Salesforce projects.
    ~ At least one of Salesforce Application or System Architect certifications
    ~ Ability to travel; 5+ years' operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects
    5+ years of enterprise-level project or program management experience
    Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
    Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
    Previous experience leading teams of architects to delivery complex Salesforce Solutions

    Location is open to the metro Washington DC area and its surroundings, and will work in the McLean, VA office or on premise with our customers on a regular basis.

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
    Salesforce welcomes all.
    Engagement Manager - Federal Civilian - Public Sector

    remote type Office - Flexible locations 2 Locations time type Full time posted on Posted 2 Days Ago We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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