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Davenport

    night audit - Davenport, United States - Texas Western Hospitality Group

    Texas Western Hospitality Group
    Texas Western Hospitality Group Davenport, United States

    1 week ago

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    Description
    Job Details

    Job Location
    Home2 Suites Orlando/Davenport - Davenport, FL

    Job Shift
    Graveyard

    Description
    • Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
    • Prepares various audit worksheets as well as the Daily Flash Reports.
    • Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
    • Logs guest complaints into the Front Desk Communication or Log Book.
    • Register guests into the hotel and checks guests out of the hotel.
    • Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
    • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
    • Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
    • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
    • Handles confidential information, including guest records, with a high degree of integrity.
    • Makes daily deposits (as applicable).
    • Verifies room charges and rates; verifies register has appropriate starting cash.
    • Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
    • Submits reports to the corporate office as appropriate.
    • Monitors room availability.
    • Blocks rooms and handles guest requests.
    • Performs and documents security walks on a regular basis.
    • Has a thorough knowledge of emergency procedures and the implementation of procedures.
    • Prepares continental breakfast on time; replenishes breakfast items as needed.
    • Performs duties of a Guest Service Agent, including laundry functions as directed.
    • May be required to make management decisions in the managers absence.
    • Provides a professional image at all times through appearance and dress.
    • Follows company policies and procedures.
    Note: Other duties as assigned by supervisor or management

    Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
    • Opportunities for advancement and career growth
    • Warm and supportive work environment
    • Competitive Wages
    • Medical, Dental and Vision Insurance
    • Flex Spending Account
    • Voluntary Life Insurance
    • Short Term and Long Term Disability
    • 401(k) retirement plan with Employer Match
    • Paid Time off Programs
    • Holiday Pay
    • Jury Duty Leave and Bereavement Leave
    Qualifications
    • Highly motivated team player with strong initiative and desire for achievement
    • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
    • Ability to work well in stressful situations
    • Readily available and approachable for all guests while providing excellent guest service
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