Business Support and Digital Specialist - Wheeling, United States - WesBanco Bank, Inc.

WesBanco Bank, Inc. Wheeling, United States

3 days ago

Description

Location

This position is 100% remote within the Bank's footprint.

Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Requirements

High school diploma or general education degree (GED) required. Associate's Degree preferred.

Minimum of one year of experience in digital banking, banking operations, bank customer service or digital support role in another industry required.

Knowledge of digital banking online account opening and payment systems, required.

Knowledge of commercial and consumer banking digital services, required.

Job Description

SUMMARY:

The Business Support Digital Specialist is integral in ensuring the efficient operation of our digital banking platform, and contributing to the growth and success of our online banking offerings.

This individual will be instrumental in escalated internal support of our customers as they navigate the various digital capabilities that we bring to market.

Provides expert support of WesBanco's various digital services.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, branch network, other departments and vendors.

Ability to accurately follow instructions, multi-task, listen attentively.

Detail oriented with strong organizational skills.

Able to work independently and meet communicated deadlines.

Excellent verbal, written and presentation skills with the ability to define and solve problems.

Team player with a positive outlook

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains substantial knowledge and experience in Digital Banking applications including online and mobile banking systems.

Performs various operational support duties relating to our digital services to provide optimal experiences for our customers.

Troubleshoots and problem solves complex customer issues via various communication channels.

Assists with work efforts assigned during acquisitions.

Participates in initiatives and projects within assigned area of responsibility.

Participates in testing of new functionality and documentation of test results in correlation with digital systems. May lead testing initiatives within assigned area of responsibility.

Serves as a liaison between the assigned business areas and third party vendors and Information technology (IT) resources in an effort to resolve escalated customer issues and ensure customer satisfaction.

Is the first point of escalation for issues from digital team associates.

Opens and tracks support tickets.

Assists with training of digital banking associates related to digital banking systems.

Performs a variety of routine tasks related to digital services.

Other duties may be assigned.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance training in a timely manner.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Knowledge of FIS digital platforms preferred.

Business Support and Digital Specialist

2 weeks ago

Knewin Wheeling, United States

Job Title - Department · Business Support and Digital Specialist - Business Support and Delivery · Location · This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings ...
Junior in Finance and Controlling

2 weeks ago

Sapphire Technologies West Liberty, WV, United States Freelance

Are you looking for a part-time position hours per week) with the potential for a permanent position in West Liberty, WV? Are you ready to dive into the world of numbers and innovation and use your basic knowledge in accounting and controlling, as well as your passion for digital ...
Marketing Specialist, Full-time

1 week ago

AVI Foodsystems, Inc Smithfield, United States Full time

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of **Marketing Specialist at Bryant University** · Founded in 1960, **AVI Foodsystems** has evolved into one of the most respected and trusted food service companies in the nation. Providing c ...
IT Service Operations Intern

1 day ago

Orrick Wheeling, United States

Overview · Orrick currently has an excellent opportunity for a Temporary IT Service Operations Intern in the Wheeling, WV (GOIC) office. · Responsibilities · The IT Service Operations Intern position is a non-exempt position working under the general supervision of the Head of ...
Procurement Specialist-Administrative Assistant

1 week ago

Orrick Wheeling, United States

Overview · Orrick currently has an excellent opportunity for a Procurement Specialist-Administrative Assistant in the Wheeling, WV (GOIC) office. · Responsibilities · As a Procurement Specialist-Administrative Assistant in collaboration with IT Management and various members of ...
Supervision of the entire city

2 weeks ago

Sapphire Technologies Burgettstown, PA, United States Freelance

We are currently looking for YOU to join our Dortmund-based system house as soon as possible to support the management of the city-wide document management system (m/f/d) in Burgettstown, PA. We are convinced that people are our most valuable resource for the future · We are sear ...
The leader of communication methods

2 weeks ago

Terra Hopedale, OH, United States Freelance

We are a growing network of specialists with digital and innovative ideas for our lifestyle brands OPUS and someday in Hopedale, OH. Our network is a collective where dedicated teams work passionately on our favorite brands. We stand for a creative mindset and are always looking ...
Operations Specialist

2 weeks ago

Oceanic Ventures Colliers, WV, United States Freelance

At Colliers, WV, we are pioneers and technology leaders in powerful loyalty management software for the airline, retail, travel, and transportation industries. Based in Munich, we develop comprehensive software solutions for complex customer loyalty programs that we implement for ...
Senior Data Specialist

1 week ago

SilverLinx Toronto, United States

As a central technology partner, ADNOVA Software and Services exclusively develops innovative software solutions for LAND-DATA GmbH and Just Farming GmbH in Toronto. We specialize in creating customized backend services and intuitive frontend interfaces tailored to the needs and ...
Quality Officer

1 week ago

NebulaTech Joffre, United States

About us: · KATHARINENHOF AM DORFANGER offers: · - Permanent employment contract, secure and long-term job · - Attractive salary - in line with regional standards (regional salary table) including Christmas bonus · - 30 days of vacation · - Employer-funded work clothing · - Flexi ...
Field Technician II

5 days ago

Verdantas Saint Clairsville, United States

Job Description · Job DescriptionDescriptionWelcome to Verdantas, where innovation meets sustainability, and your career finds purpose. At Verdantas, we are pioneers in delivering a comprehensive suite of environmental consulting, sustainable engineering, cutting-edge modeling, a ...
Veterinarian- Radiology

1 week ago

BluePearl Washington, United States

**Veterinary Radiologist** **-** **BluePearl - Pittsburgh South** **/Monroeville** **, PA** ***** Competitive Salary and Relocation Package. · **Why should you choose Pittsburgh? They say a picture is worth 1,000 words and this video is worth even more:** · We promote a family-l ...
Veterinary Dentist

1 week ago

BluePearl Washington, United States

BluePearl Pittsburgh South is a hospital located in Washington, PA, it is in the South Hills of the Pittsburgh metropolitan area. We are currently seeking a board certified or residency trained Veterinary Dentist to join our team. · **Competitive Salary and Relocation Package ava ...
Veterinarian - Ophthalmologist

1 week ago

BluePearl Washington, United States

**Veterinary Ophthalmologist** **- BluePearl - Pittsburgh South, PA** ***** Competitive Salary and Relocation Package. · **Why should you choose Pittsburgh? They say a picture is worth 1,000 words and this video is worth even more:** **** · We promote a family-like culture. We ar ...
Veterinarian - Oncologist

1 week ago

BluePearl Washington, United States

**Veterinary Oncologist** **- BluePearl - Pittsburgh South, PA** ***** Competitive Salary and Relocation Package. · **Why should you choose Pittsburgh? They say a picture is worth 1,000 words and this video is worth even more:** **** · We promote a family-like culture. We are tru ...
Accounts Payable Specialist

1 week ago

M3 Wake Research, Inc. Washington, United States

Company Description · M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education progr ...
Manufacturing Engineer

1 week ago

Precision Castparts Corp Toronto, United States

Manufacturing Engineer at flagship aerospace plant in Toronto, Ohio (rich relocation package included): The Manufacturing Engineer will be the local Manufacturing Engineer within the area (plant) that is regarded as the specialist within their field with regards to specialist pro ...
Deposit Process Specialist

6 days ago

CHROME Federal Credit Union Washington, United States

Job Description · Job DescriptionDeposit Process Specialist - CHROME Federal Credit Union · Who are we? · We make banking simple -- from smart, innovative technology to exceptional service, we create personalized experiences that surprise and delight members every day. We are mor ...
Manufacturing Engineer

1 day ago

Precision Castparts Corp Toronto, United States

Manufacturing Engineer at flagship aerospace plant in Toronto, Ohio (rich relocation package included): · The Manufacturing Engineer will be the local Manufacturing Engineer within the area (plant) that is regarded as the specialist within their field with regards to specialist ...
Senior CDP Specialist

1 week ago

CloudKettle Inc Toronto, United States

Intro · We are seeking a passionate candidate with experience in CDP solutions and a solid understanding of data management. In this role, you will be responsible for designing, developing, deploying, testing, maintaining and troubleshooting all data feeds/structures and how they ...