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Fort Lauderdale

    Market Operations Manager - Fort Lauderdale, United States - DispatchHealth Management

    DispatchHealth Management
    DispatchHealth Management Fort Lauderdale, United States

    3 weeks ago

    DispatchHealth Management background
    Description

    How You'll Make an Impact:
    DispatchHealth seeks a dynamic leader to join an innovative and rapidly growing team in Fort Lauderdale, FL. This individual is responsible for overseeing the day-to-day operations of one market containing three cars. This includes managing staff, budgeting, scheduling, and ensuring the delivery of high-quality patient care. They will also be responsible for maintaining medical equipment, ordering supplies, and implementing policies and procedures. Direct reports include DispatchHealth Medical Technicians (DHMTs) in assigned area.


    What You'll Do:
    Hold primary daily operational accountability for assigned DispatchHealth markets.

    This includes driving clarity, consistency, and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinical, operational, and financial goals.

    Under direction of Area/ Regional Leadership, assist in business development activities to further grow DispatchHealth.
    Provide on-call support to regional operations team as needed.


    P & L Management:
    Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures, and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability

    Performance Management:
    Manage and improve the performance of DHMTs through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals

    Hiring & Training:
    Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing evaluations

    Lab:
    Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market

    Fleet:
    Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards

    Supply Chain:
    Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system


    What You Need:
    Education or experience equivalent to a 4-year college degree is preferredBilginual in Spanish strongly preferredExperience managing direct reportsA minimum of one year experience in healthcare and management of direct reports

    Interpersonal skills:
    ability to cultivate strong relationships.

    Valid driver's license with clean driving recordInitiative and a sense of competitive driveAbility to stay focused on results despite changing conditions, comfort with ambiguity.

    Strong operational, problem solving and analytical skills.

    Working knowledge of Excel and other Microsoft tools Who We Are:
    DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service.

    DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient's location of need.

    Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes.

    DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

    DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities.

    All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.

    DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

    Our MissionWe deliver trusted, compassionate care to all in the comfort of home.
    Our VisionBuilding the world's largest in-home care system.

    Our Values are embodied in The DispatchWayCourage to advocate for our patients and each otherInnovation to trailblaze a new path for healthcareIntegrity to create a respectful and inclusive environmentCompassion to provide quality, safe and excellent care Connect With Us:

    Get to know us Watch the video to hear from healthcare professionals on what it's like to work with DispatchHealth.

    Follow us on Facebook, X, and YouTube to learn more.
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