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    Technical Services Engineer - Chicago, United States - YER

    YER
    YER Chicago, United States

    3 weeks ago

    Default job background
    Description


    The Technical Services Engineer, under the supervision of the Service and Spare Parts Manager, will serve customers by providing product and service information, resolving product and service problems.

    The goal is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Our client offers a hybrid work model and the opportunity for fast career growth.

    Generate sales leads, build sustainable relationships and trust with Customers.
    Handle customer complaints and follow up to ensure solutions.
    Provide customer support and experience.
    Maintain a high level of customer satisfaction.
    Oversee service repair orders.
    Training of customer employees when needed.
    Assist technicians on service call repairs as needed.
    Direct work to appropriate Engineering department.
    Open communication with upper Management and Engineering.
    Continuous researching of New Technology.
    Collect operating data from customers machines.
    Submit trip reports for all sales support service calls.
    To comply with the requirements of the ISO 9001 standard under his/her responsibility and authority.
    To contribute to the effectiveness of the quality management system and its continuous improvement.
    Perform other duties as assigned.

    Candidate Profile
    Associate degree or equivalent
    Agglomeration/Compaction operations experience beneficial
    General industrial material handling experience
    Excellent communication skills

    ISO9001:2015 foundations

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