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    Office Manager Manager - Hamilton, OH, United States - Midwest Eye Center

    Midwest Eye Center
    Midwest Eye Center Hamilton, OH, United States

    2 weeks ago

    Default job background
    Full time
    Description
    At MidWest Eye Center, we are committed to your total eye care.

    Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service.

    Whether it's performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals.

    The Office Manager is responsible for supervising and overseeing all staff and clinical activities at the assigned office location.

    The office manager ensures quality services are provided according to established policies and procedures; The office manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

    Office Management
    Day-to-day management of operations for the organization
    Ensure efficiency and effectiveness of clinic and front desk process
    Place/approve office supply orders, accurately sort mail
    Lead/participate in weekly office operations meetings
    Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
    Medical Records
    Ensure medical records processes and procedures run efficiently and accurately
    Surgery Scheduling Operations
    Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns
    Monitor and adjust staffing based on weekly overtime for direct reports; Responsible for onboarding of new front desk associates, surgery schedulers, and medical records specialists
    Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical manager/trainer for all clinical staff
    Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator/Regional Director and Human Resources
    RCM/In-office Billing
    Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
    Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits
    Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.
    Work with EyeSouth marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)
    Responsible for all aspects of OSHA, to include documentation and training
    Responsible for clinic and office safety & continued staff training
    Minimum of 5 years of progressively responsible operations experience in a healthcare environment required

    Language skills:
    ability to clearly communicate thoughts and plans to clients, team members, and administration.


    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

    Computer skills:
    ability to use Windows based applications, design programs including MD Referral Pro


    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Medical
    Dental
    Employee Assistance Program
    Short Term Disability Insurance
    Long Term Disability Insurance
    We celebrate diversity and are committed to creating an inclusive environment for all employees.
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