- Recruit and train hourly team members
- Understand and Champion the Company's Strategic Principles, Core Values and People Culture
- Recruit and hire employees to assure accounts are properly staffed according to contract specifications
- Assign duties and tasks to employees and inspect work for cleanliness and completion
- Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
- Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
- Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
- Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
- Establish relationships with customers by visiting accounts on a regular basis to assure the highest quality of service
- Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
- Document customer contacts and concerns on an on-going basis, and assist with follow through to assure issues are resolved
- Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
- Ensure all mandatory Quality Control site visits are completed and recorded
- Spend time at account locations to support outcomes to meet customer needs.
- Business level English proficiency verbal and written communication
- Two to three years of management experience required in a related field, with janitorial industry experience preferred
- Ability to multitask and adapt to changing environments.
- A customer service & satisfaction mindset
- High school degree or equivalent
- Leadership effectiveness, ability to motivate, train and develop team members.
- Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
- Thoroughness, dependability, tact and courtesy; ability to work in a team environment and use good judgment.
- Ability to effectively use technology, including the internet, Email, Word and Excel as well as ability to utilize technology to recruit, onboard and manage employee data.
- Effective communicator with customers, both internal and external.
- Organized, proven problem solving abilities, and ability to multitask, prioritize job responsibilities
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Bi-lingual (English/Spanish) a plus (depending on account).
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Area Manager - Madison, United States - Diversified Maintenance
Description
Area ManagerSummary
The Area Manager is responsible for the overall coordination and supervision of Project managers as well as individual sites. The Area Manager also ensures customer satisfaction through the delivery of quality service, and provides this service in a timely manner within the established budget.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.
LICENSURE: Must possess a valid state driver's license in order to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.
Requirements:
Bachelor's degree preferred. Four to five years of management experience within the janitorial industry required. Must demonstrate excellent communication and interpersonal skills. Experience with Microsoft and Google products required.
Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
