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Patient Service Representative - Strongsville, United States - Smile Brands Group Inc.
Description
**Patient Service Representative**
Location Strongsville, OH Category Front Office **Ref #:** Job Type Part-Time Merit Dental - Strongsville JOB DESCRIPTION **Company Overview:**
**Job Description:**
At Merit Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Merit Dental may be the place for you.
We are proud to serve our hometown communities. Merit Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 17 states.
As a **Patient Service Representative** with Merit Dental, you are a key contributor to making the dental practice run efficiently by being a standout colleague and working together for phenomenal patient outcomes. As a member of our team, you enjoy competitive pay, benefits, flexibility and structure. You receive peer mentoring support, continuing education, internal advancement opportunities and a culture that values and recognizes your contribution.
**Responsibilities:**
Enthusiastically greet and assist patients in person and via the telephone
Update patient charts and patient accounts
Schedule hygiene appointments maximizing providers schedule
Ask for patient referrals
Process new patient paperwork and accounts
Review patient insurance eligibility from managed care list
Create and maintain patient call list and utilize various scripting for patient communication
Ensure all provider charges are posted correctly
Confirm patient appointments
Prepare and process referrals
Process insurance submissions and pre-authorizations
Manage delinquent patient accounts and follow up patient complaints
Ensure office supplies are in stock as needed
Adhere to HIPAA privacy policy
Maintain a neat and professional environment
**Required Qualifications:**
**Qualifications:**
High School Diploma
Front desk experience in a medical or dental office.
Computer proficiency in Microsoft applications
General office equipment knowledge
Attention to detail and ability to complete tasks with a high degree of accuracy
Exceptional customer service skills
Ability to communicate effectively with internal and external customers
Analytical skills
Dependable and reliable
CPR Certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Benefits Just as you look out for your patients, we want to look out for you too. We appreciate the hard work and dedication of all our employees and affiliated dentists for providing Smiles for Everyone To welcome your efforts, we offer a full range of benefits.
