-
Customer Service
3 weeks ago
Carmen's Coffee Company Long Beach, United States**WHY YOU SHOULD JOIN OUR FOOD SERVICE TEAM** · **ABOUT CARMEN'S COFFEE COMPANY** · Carmen's Gypsy Coffee Bar is Long Beach's original espresso truck offering an on-location, full-service espresso and tea bar, vegan and gluten-free pastries, Spanish pressed paninis, breakfast qui ...
-
Customer Service
3 weeks ago
Radiant Innovations Long Beach, United StatesThis is the career booster for you: We are currently looking for a Customer Service Representative for our client in Long Beach, starting immediately. · Your future tasks: · • Collaboration: Coordination with internal departments such as sales, dispatch, and logistics · • Maintai ...
-
Customer Service Representative
3 weeks ago
Midas BARSTOW 1171 Santa Ana, United States Customer Service (Full time)CUSTOMER SERVICE REPRESENTATIVE · GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO · ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER · (IF RETURNING CUSTOMER VERIFY INFO) · GET VEHICLE INFORMATION YEAR, MAKE AND MODEL · GET DETAILED DESCRIPTION OF CUSTOMERS CONCER ...
-
Cashier/customer Service
2 weeks ago
Jiffy Lube Long Beach, United States**Qualifications**: · - Strong customer service skills with a focus on providing exceptional service · - Proficiency in operating POS systems and cash registers · - Ability to perform basic math calculations quickly and accurately · - Excellent communication skills and phone etiq ...
-
Customer Service Representative
3 weeks ago
Victoriam Management Inc. North Long Beach, United States**Victoriam Management Inc. **is a rapidly growing sales and customer enrollment firm that connects members of the community to affordable communication services. Our customer service and sales team provides coaching and training to review promotional and problem-solving techniqu ...
-
Customer Service Representative
3 weeks ago
AAA Auto Club of Southern California Long Beach, United StatesCustomer Service Representative - Insurance · Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? · - $ $25.00/hour to start · - Outstanding Benefits · - Paid Onsite Training ...
-
Customer Service Representative
1 week ago
iStaffing Inc Long Beach, United StatesiStaffing is currently looking for a Customer Service Representative in the city of Long Beach, Ca. · **Responsibilities**: · - Handle customer inquiries and complaints · - Effectively communicating to Sales Team, Warehouse, office team and customers. · - Provide information abou ...
-
Customer Service Representative
2 weeks ago
Ecology Auto Parts, Inc. Long Beach, United States: · **CUSTOMER SERVICE REPRESENTATIVE** · Department: Transportation - Port Administration · Location: Falcon Office - Wilmington, CA · Classification: Full-Time, Non-Exempt · **_ Reports To_** · Drayage Customer Service Manager · **_ Position Summary_** · Ecology Auto Parts, Inc ...
-
Customer Service Representative
2 weeks ago
Agile Staffing, Inc Long Beach, United StatesEmployees should be very comfortable communicating, assisting customers with orders, parts ordering, etc. Must be good with people, have the skill set to understand our technical training for product review and be dependable. Must have at least one year experience in Customer Ser ...
-
Cashier/customer Service
2 weeks ago
Somisomi Soft Serve & Taiyaki Long Beach Long Beach, United StatesCashier Staffs will get Tips · - Serving Ice Cream (Ah-boong) and Taiyaki to customers. · - Maintaining and rotating inventory and stock. · - Overseeing general cleanliness of dining room and customer facing areas. · - Customer Service. · **REQUIREMENTS**: · - Food & beverage, ho ...
-
Customer Service Representative
5 days ago
Destination Pet LLC Long Beach, United States**Welcome to Destination Pet. We are One Pack · - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing t ...
-
Customer Service Representative
4 days ago
TPIRC and FAI Long Beach, United States**Job Title**:Customer Service Representative · **Reports To**:Director of Customer Service · **Job Purpose**: · The Customer Service Representative is an integral part of the daily activity of the Call Center, directing a high volume of calls to their respective departments. · * ...
-
Customer Service Representative
5 days ago
Distribution International Long Beach, United States**Job Description**: · Distribution International has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our custo ...
-
Customer Service Representative- Constuction
3 weeks ago
Coastal Construction Long Beach, United States**JOB SUMMARY**: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service ...
-
Customer Service Representative- Constuction
3 weeks ago
Coastal Construction Long Beach, United States**JOB SUMMARY**: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service ...
-
National Customer Service Representative
17 hours ago
Academy Fire Long Beach, United StatesAcademy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. ...
-
Account Manager/customer Service
1 week ago
Seachrome Corporation Long Beach, United StatesJob Category: Manufacturing/Production Consumer Goods · Position Title: Account Manager · Department: Sales/Customer Service · Reports to: Sales Manager · Status: Full-time Hourly/Non-Exempt · **Job Summary**: · **Duties and Responsibilities**: · - Operate as the lead point of co ...
-
Csr - Customer Service / Sales Representative
3 weeks ago
Burletto, Inc Long Beach, United StatesCustomer Service Representative - Entry Level Opportunity - Full Time - Paid Weekly · We are a marketing and management firm in the Schaumburg area. We're looking for a FULL-TIME customer service and sales account representative. Experience as a customer service representative or ...
-
Customer Service Representative/ PR On The Field
2 weeks ago
Endodontist Long Beach, United StatesRequirements: · - Must have a car with a valid driver's license · **Responsibilities**: · - Must be personable and excel at customer service; upbeat and talkative · - Analyze, build and create new relationships with referring and non referring offices · - Maintain accurate and de ...
-
Sales/customer Service Representative
5 days ago
Get Down Gumbo Long Beach, United StatesWe are looking for a dependable, energetic, and vibrant sales person to sell our delicious product line of Cajun cuisine at Farmers Markets. The ideal person for this job will be someone who appreciates and enjoys delicious food, has a well defined palate, can describe flavors ea ...
Rep III, Customer Service - Long Beach, United States - APL Logistics
Description
Job Description Rep III, Customer Service (CLS) (1st Shift) - Carson CA XW ) **Description**
*As a condition of employment, employees must be able to comply with APLLs mandatory vaccination policy as of January 1st, 2022, with exception for medical or religious accommodations. Employees must receive the single dose vaccination or the first dose of a two-dose vaccination by Dec. 3, 2021; and must receive the second dose of a two-dose vaccination by January 1, 2022. Non-compliance is ground for termination for cause. CLS hourly floor operators are exempt from this mandate until further guidance is received from OSHA.*
**Overview:**
Customer Service Representative III is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. *The CSR III fulfills all CSR II level responsibilities in addition to overseeing the daily activities of the CSRs under the direction of management.*
Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
**Responsibilities:**
This position is responsible for, but not limited to, the following:
Assists the supervisor/manager in assuring that good relations with the customers are maintained by all the representatives. Any and all complaints are handled in a courteous and efficient manner. Solicits customer feedback and regularly reports responses to supervisor. Negative feedback or response is promptly reviewed with the supervisor.
Assists supervisor/manager in directing the daily activities of Customer Service Representatives (CSR) which includes but is not limited to:
+ Coordinating even, daily work flow among all personnel.
+ Assuring that all shipments of product are handled on a timely basis.
+ Ensuring that inbound shipments are entered into the inventory in a timely, efficient manner.
+ Ensuring accurate customer invoicing is processed to include inbound recurring and EMO billing.
+ Ensuring accurate physical and cycle count inventories.
+ Processing and releasing of adjustment orders.
Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
Provides training for new hires and provides input on performance levels of CSR I and II
Process & input all customer orders timely and accurately. Generate Coordinates requests made by customers with supervisors/managers and CSR's.
Maintains complex metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
Processes adjustments & produces invoices timely and accurately. Assures proper invoicing of accounts by verifying computer-generated invoices.
Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned
Works with Administration to ensure proper supply levels are maintained.
Audits productivity statistics of CSR's to ensure Company standard are maintained.
Ensures filing system is kept current and complete.
Assists in collection activities for past due accounts receivable.
**Key Result Areas:**
Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination
Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
Position requires the incumbents performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
**Qualifications**
Qualifications:
High School Diploma or equivalent required
Minimum of three (3) years customer service or inventory control in the distribution and logistics industry is required
Must have good communication and interpersonal skills
Must be proficient in data entry
Advanced spreadsheet skills required.
Must possess elevated level of skills to manage and resolve EDI issues.
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
Ability to write legibly
Must have good math skills
Ability to make decisions on customer acceptance based on past experience
Above average verbal, writing, and grammar skills in English
Must have attention to detail for continuous mental and visual attention
Must be strong in customer focus
Must act in a professional manner
Must be able to maintain information as confidential
Must be a team player
**Additional Knowledge, Skills & Abilities**
Some PC & college level courses preferred
Must be able to adapt and respond to change.
Must be action oriented
Teamwork - showing a commitment to teamwork and collaboration.
Respect - extending dignity and respect to all people.
Integrity - fostering trust and a positive work environment.
Innovation - bringing creativity to the workplace.
Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
**Primary Location**
: US-CA-Carson