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    Desktop Support Specialist - Dallas, United States - AppLab Systems Inc

    AppLab Systems Inc
    AppLab Systems Inc Dallas, United States

    2 weeks ago

    Default job background
    Description
    Hi,

    Hope you are doing good...

    I am

    Baiju

    represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

    Job Title:
    Desktop Support Specialist


    Location:
    Dallas, TX Onsite)

    Job Type: 6-

    12+Months

    Job Description


    Role Description:
    End User Support Experience


    Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

    Good Customer management skill,
    Good in oral and written communication
    Able to interact and work with customer at different levels.
    Self- Driven and result oriented.
    Really passionate about the work
    Ability to work with deadlines and complete tasks on time. Hardware Troubleshooting and Repair
    Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
    Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
    Ability to lift / move computer equipment weighing up to 50Lbs.
    Conference room A/V equipment assistance & troubleshooting
    Basic VOIP phone configuration & troubleshooting
    Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability Operating System & Software
    Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
    Experience with Anti-spyware and Anti-virus software.
    Basic installation and troubleshooting of standard software's / application like Adobe, browsers
    Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
    Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
    Basic understanding on Data backups,
    Basic understanding and troubleshooting for VDI, SCCM
    Basic configuration & troubleshooting of Apple machines /mobile devices
    Contribution towards creating KB article
    Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines Tools & Process
    Knowledge and experience on Service requests and incident management process,
    Preferably with an associate degree in Electronics and CompTIA A+ Certification.
    Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),



    Thanks & Regards,

    Baiju Kumar

    4365 Route 1 South, Suite 105, Princeton, NJ-08540
    #J-18808-Ljbffr
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