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    Product Support Representative I - Jacksonville, United States - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Jacksonville, United States

    1 week ago

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    Description
    Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.


    Company Name:
    FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)

    Education Desired :
    Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests.

    If you want to grow personally and professionally, we'd like to know:
    Are you FIS?About the role:As a Product Support Representative I - ETL (Extract, Transform, Load) Data Support Analyst (Finance), you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs

    About the team:
    We are a team that supports an Asset Liability Management software used by various banks and financial institutions.

    The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.


    What you will be doing:


    We are looking for an ETL Data Analyst to provide technical support to our clients for our ETL software solution called BancWare Data Integration.

    This position is ideal for someone enjoys data transformation and is interested in Fintech. You will help provide ongoing support to functional resources to help triage client issues. You will also serve as a point of escalation for troubleshooting and resolution of technical issues.
    Responds to situations as first-line product support to isolate or fix problems in software.
    Involved in customer installation and training. Provides support to customer/users where the issue is technical in nature.

    Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.

    Coordinate queue management and resolution times for technical support tickets.
    Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
    Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams.


    What you will need:

    Technical skills:
    SQLShould be able write basic SQL queriesShould be comfortable with Microsoft SQL Server Management StudioMiscellaneous:Good communication skillsCan work well with remote teamsThis hybrid position is located in Jacksonville, Florida officeSoft skills:Pragmatic and capable of solving complex issuesAbility to understand business needsExcellent communication and client-focusPush innovative solutionsService-oriented, flexible & team playerSelf-motivated, take initiativeAttention to detailAbility to speak Spanish is a plus

    Preferred Qualifications:
    BS in Finance (Information Technology minor)

    BS in Information SystemsBS in Business with an Information Technology minorBS in Computer ScienceBS in EngineeringAdded bonus if you have:

    Good to have finance Asset Liability Management domain knowledgeInterested in data ETLInterested in Finance and Fintech is a plusOther technical skills: Scripting and programmingAny informal experience a plusWhat we offer you:At FIS, we hire the best.


    In return, you receive exceptional benefits including:

    Opportunities to innovate in fintechTools for personal and professional growthInclusive and diverse work environmentResources to invest in your communityCompetitive salary and benefitsPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
    EEOC StatementFIS is an equal opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply.

    If you are made a conditional offer of employment, you will be required to undergo a drug test.


    ADA Disclaimer:

    In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass
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