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Mesquite

    Sales Support - Mesquite, United States - Overhead Door

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    Description
    Responsibilities

    Essential Duties and Responsibilities
    • Receive incoming service calls for one or more locations.
    • Prioritize and dispatch service calls with best available Technician to complete job.
    • Create Service Requests in Oracle system and assign to designated Technician.
    • Review Service Tickets daily and process for billing.
    • Coordinate and schedule Installations with Installers and Customers.
    • Daily review of completed Sales Orders: identify back charges, compare work completed to payroll and bid hours.
    • Ensure parts are allocated to trucks appropriately for jobs.
    • Entering service quotes into the Oracle system
    • Review and approve Technician time cards.
    • Assist with cycle counts, receiving and inventory transactions within Oracle.
    • All other administrative duties assigned.
    Qualifications

    Qualifications:
    • 2+ years office and administrative experience required, prior construction industry experience preferred.
    • Must be able to lift 50 pounds.
    • Ability to interface well with various levels of employees within the company.
    • Communicate effectively and professionally with customers and external contacts inside and outside the organization.
    • Proficient in MS Office Suite and ability to use an ERP system (Oracle preferred).
    • Ability and willingness to become familiar with various product lines.
    • Accurately handle multiple tasks simultaneously.
    • Exceptional organizational skills required.
    • Ability to meet designated deadlines.
    Education:
    • High School diploma required


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