- Schedule appointments and/or service walk-in for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
- Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
- Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
- Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
- Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
- Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
- Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
- Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
- Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
- Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
- Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
- Provide excellent customer service to address questions and concerns related to the enrollment process.
- Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
- Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
- Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
- Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
- Experience with Microsoft Excel for data management, coordination, and reporting.
- Ability to adapt to changing security procedures and requirements.
- Ability to adapt to changing security procedures and requirements.
- Prior experience in a similar role, customer service, or administrative position may be advantageous.
- Attention to detail and strong organizational skills.
- Excellent interpersonal and communication skills.
- Ability to handle confidential information with discretion.
- Perform other job-related duties as assigned.
- High School diploma, GED certification
- US Citizenship required.
- Active Public Trust/MBI clearance or the ability to obtain one.
-
HSPD-12: Government Badging
1 day ago
Citizant Kearneysville, United StatesJob Description · Job DescriptionCompany Description · Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, E ...
-
HSPD-12: Government Badging
1 day ago
Citizant Kearneysville, United StatesJob Description · Job DescriptionCompany Description · Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, E ...
-
Armed Security Officer
1 week ago
ADC LTD NM Boonsboro, United States**Job Title**: FAA Level III Armed Security Officer · **Report To**: Site Captain · **Business Unit**: Federal-Physical Security · **Benefit Eligibility**: Eligible/Ineligible · **Category**: Regular Full-Time/ · **FLSA**: Non-Exempt · **Supervises**: None · **Summary**: · The Se ...
-
Blueprint Staffing Frederick, United States29 days of PTO and Holidays each year (20 days PTO and 9 Holidays) · - Great 401K w/ match (100% of first 1%, 50% match on the next 5%) · - 3 healthcare options with Company subsidizing 50-75% of the premium · **Job Title: Federal Construction General Superintendent - Top Secret* ...
-
Scrum Master
17 hours ago
ManTech Fort Detrick, United States**Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an industry-leading organization, where our employees come first. At **ManTech**, you'll help protect our national security while working on innovative projects that offer oppor ...
-
General Construction Trades
5 days ago
Blueprint Staffing Frederick, United StatesJob Description · Job DescriptionGeneral Trades - Federal Construction · Overview of the Company: · Our client is seeking experienced General Tradesmen for various types of construction work. The company requires an active US Government security clearance (Secret/Top Secret) and ...
-
Jobsite Administrator
6 days ago
Hensel Phelps Leesburg, United StatesAny Employment Offers are Contingent Upon Successful Completion of the Following: · * Verification of Work Authorization and Employment Eligibility · * Substance Abuse Screening · * Physical Exam (if applicable) · * Background Checks for Badging/Security Clearances (if applicable ...
-
Jobsite Administrator
1 week ago
VetJobs Leesburg, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
ManTech International Fort Detrick, United StatesSecure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer o ...
-
Retail District Manager
4 days ago
Curaleaf Holdings, Inc. Frederick, United States**Retail District Manager** · at Curaleaf Frederick, MD Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence aroun ...
-
Blueprint Staffing Thurmont, United StatesJob Description · Job DescriptionJob Title: Federal Construction General Superintendent - Top Secret · Overview: We are seeking a highly experienced General Superintendent with at least 10 years of experience as a Lead Site Superintendent. This individual will be responsible for ...
-
Project Engineer, Testing Engineering
2 hours ago
Precisionscientia Frederick, United StatesWelcome to the forefront of innovation in cutting edge patient treatments We are thrilled to present an incredible opportunity to join our high performing organization. As a leader within the life science industry, we are constantly pushing the boundaries of what is possible and ...
-
ManTech Frederick, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while supporting the Product Management Office (PMO) Operational Medicine Information Systems – Army (OMIS-A), the Army's single Information Management/Information Technology system for automation a ...
-
Customer Service Representative
1 week ago
TriState Home Services, LLC Frederick, United StatesAnswer the phone promptly and professionally. · Call customers to confirm maintenance appointments and schedule, as necessary. · Work closely with service manager to coordinate scheduling and dispatch. · Sell new service agreements and renew existing service agreements. · Gro ...
-
CDL Class A or B Driver
1 week ago
Tradebeusa Greencastle, United States**Tradebe Environmental Services** · **CDL Class A or B Driver** · **Technical Services - Greencastle, PA - Full Time** · Tradebe is an international leader in waste reclamation and recycling solutions managing more than two · million tons of waste annually, recycling 60% of ...
-
Business Analyst
4 days ago
ManTech Frederick, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offe ...
-
TEWLS Project Manager
1 week ago
ManTech Frederick, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, youll help protect our national security while working on innovative projects that offer ...
-
TEWLS Project Manager
1 week ago
ManTech International Corporation Frederick, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offe ...
-
Field Hockey Coach Frederick, United StatesHood College seeks an innovative, collaborative, visionary and entrepreneurial leader to serve as the inaugural endowed Executive Director of the Biomedical Research and Training Center (BRTC). The BRTC is part of the Ruth Whitaker Holmes School of Behavioral and Health Sciences ...
-
Hood College of Frederick, MD Frederick, United StatesHood College seeks an innovative, collaborative, visionary and entrepreneurial leader to serve as the inaugural endowed Executive Director of the Biomedical Research and Training Center (BRTC). The BRTC is part of the Ruth Whitaker Holmes School of Behavioral and Health Sciences ...
HSPD-12: Government Badging - Kearneysville, United States - Citizant
Description
Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job DescriptionSalary Range:$35,500k - $42,400(depending on experience)
Enrollment Process Management:
Documentation and Data Collection:
Verification and Authentication:
Data Security and Privacy:
Communication:
Recordkeeping:
Compliance and Training:
Required Competencies:
Education:
Clearance Requirement:
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
