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    Technical Support Specialist - Indianapolis, United States - Hickory Recovery

    Hickory Recovery
    Hickory Recovery Indianapolis, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionHickory Recovery Network is looking for a Technical Support Specialist - Tier 1 to support our rapidly growing Healthcare Facilities and Corporate Offices. We are looking for a passionate and energetic candidate who has an enthusiasm for technology and helping people. This role is perfect for someone who thrives in fast-paced environments and is passionate about providing exceptional technical support. Key Responsibilities:
    • Serve as the first point of contact for technical support, addressing issues related to hardware, software, and applications.
    • Resolve a wide range of user-reported problems using available tools, adhering to established support procedures and policies.
    • Travel to various office locations and client sites to provide onsite support, when necessary. (Company will provide all transportation)
    • Document incident resolutions in the help desk knowledge base.
    • Escalate complex issues to appropriate support team members in a timely manner.
    • Manage and track IT equipment, ensuring proper inventory and condition.
    • Conduct user training sessions to improve their understanding of company systems and software.
    • Participate in an on-call rotation for after-hours support.
    • Work on various IT projects, contributing to planning, implementation, and successful completion.
    Requirements:
    • Minimum of 1 year of professional experience in a help desk or technical support role.
    • In-depth knowledge of computer systems, networks, and various software environments.
    • Experience in supporting Office 365 or other Office suites, Windows 10, Apple iOS, and printer setups.
    • Strong multitasking abilities, attention to detail, and a commitment to high-quality work.
    • Proven track record of maintaining strong work ethics in diverse environments.
    • Excellent problem-solving, multitasking and communication skills.
    • Excellent verbal and written communication skills.
    • Exhibits a positive attitude and professionalism, especially in challenging situations, without resorting to complaints about work tasks or environment.
    • Willingness to travel as required to provide support at different sites.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
    What We Offer:
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • A supportive and collaborative work environment.
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