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Santa Clara

    Communications Operations Manager - Santa Clara, United States - City of Santa Clara, CA

    City of Santa Clara, CA
    City of Santa Clara, CA Santa Clara, United States

    3 weeks ago

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    Description

    The Department:


    The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service.

    In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff.

    The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity.

    To learn more visit our website.


    The Position:
    This is a management position in the unclassified service.

    An incumbent in this position has the responsibility to plan, organize, lead, and control the operations of the Dispatch Division of the Police Department.

    The incumbent, using good management and supervisory skills, manages, motivates, corrects, and evaluates assigned subordinate personnel. Additionally, the incumbent will transmit messages or documents of a confidential nature.


    As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager.


    An incumbent in this classification:

    demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values.


    THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.

    IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.

    MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.

    ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.


    The annual salary range for this position is $156, $202, This position will be filled at or near the bottom of the salary range.

    Typical Duties

    Under general direction, duties may include, but are not limited to:


    • Screens and recommends the selection of operations personnel;
    • Deals effectively with a wide range of personnel matters;
    • Assists in the preparation of the annual budget for Communications Operations;
    • Supervises operations personnel;
    • Prepares statistical data;
    • Conducts and oversees training programs for operations personnel;
    • Performs liaison duties with other City departments;
    • Coordinates emergency operations between various departmental personnel and equipment;
    • Operates computer equipment for information essential to the operation of the department;
    • Acts as the custodian of record for retention of recorded data;
    • Maintains statistical information and other necessary data;
    • Investigates and resolves complaints received from the public, user departments and other agencies;
    • Counsels employees when appropriate; and
    • Performs related duties as required for the position, including dispatching in times of emergency or when needed.
    Minimum Qualifications


    EDUCATION AND EXPERIENCE

    • Equivalent to graduation from high school and thirty (30) semester units of college level work with an emphasis in public safety, supervision and management, public administration or related subjects; and
    • Five years' experience dispatching in the public safety field, at least two (2) years of which having been at the supervisory level.

    Possible Substitutions:

    • Administrative or supervisory experience in a public safety department may be substituted for the dispatching experience on a year for year basis.

    LICENSE


    Possession of a valid California Class C driver's license is required at time of appointment and for duration of employment.


    SPECIAL CONDITIONS

    • Willing to respond to callback in case of major emergencies or local disasters;
    • Willing to work Saturdays and odd, irregular and unusual hours;
    • Will be required to pass a City background investigation, which will include fingerprinting, polygraph and/or psychological testing; and
    • Must be able to perform all of the essential functions of the job.
    Federal law requires all employees to provide verification of their eligibility to work in this country.

    Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

    Knowledge, Skills, and Abilities


    Knowledge of:

    • Two way radio and telephone communications operations; and
    • The rules and regulations of the FCC as they pertain to two way radio telephone communications.

    Ability to:

    • Schedule, organize, train, lead, and manage the work of subordinates;
    • Spell correctly and write legibly;
    • Enunciate clearly and distinctly;
    • Establish and maintain effective working relationships with the public, fellow workers and related agencies;
    • Carry out oral and written instructions;
    • Initiate and maintain written records and to write reports of unusual occurrences;
    • Oversee the instruction and training of subordinates in operational procedures;
    • Work in a team based environment and achieve common goals;
    • Effectively handle multiple priorities, organize workload and meet strict deadlines;
    • Maintain composure and work accurately in emergency situations;
    • Operate computer and other business tools; and
    • Bend, stoop, reach, walk up and down stairs and stand or sit for prolonged periods of time.

    Additional Information:


    You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

    Applications must be filled out completely (i.e. do not write "see resume or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted.

    Application packets may be submitted online through the "Apply Now" feature on the job announcement at This recruitment is open until filled and applications will be screened every 2-3 weeks.

    A first review of applications will be on January 31, 2024.

    The City of Santa Clara is an equal opportunity employer.

    Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws.

    The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or
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