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    Medical Practice Representative III - Baltimore, United States - University of Maryland Faculty Physicians

    University of Maryland Faculty Physicians
    University of Maryland Faculty Physicians Baltimore, United States

    2 weeks ago

    Default job background
    Description
    Performs front desk leadership functions with or without direct supervisory responsibilities.

    May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned.

    EDUCATION and/or EXPERIENCE


    • High school diploma or general education degree (GED)
    • Three to five years medical office experience
    • Current knowledge of payer requirements for referrals and preauthorization
    • Experience in front and back office operations
    • Knowledge of billing and coding for medical services
    • Strong customer service skills
    • PC proficiency

    ESSENTIAL JOB FUNCTIONS

    • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
    • Serves as lead worker and trainer for junior level staff.
    • Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
    • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
    • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
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