Jobs
>
Fort Lauderdale

    Human Resources Operations Specialist - Fort Lauderdale, United States - Virgin Voyages

    Virgin Voyages
    Virgin Voyages Fort Lauderdale, United States

    1 week ago

    Default job background
    Description


    We're on the hunt for an epic human to lead our Care Team to ensure that when an unlikely emergency occurs, we have a dedicated focus on supporting our Crew (employees) and Sailors (customers).

    This includes, but is not limited to program development and growth, training, maintaining an appropriate volunteer pool, and leading the on-call global support.

    What You'll Do

    Core Duties

    In collaboration with our Medical, Risk, Legal, Security, Shipboard, and Senior Leadership Team, create and document procedures that are fit for a 24/7 global operation.

    Provide guidance and support to Care Team members who may be called upon to respond to a Care Team case, which may include but are not limited to the following: medical disembarkation, crime victims, ship's evacuation, missing persons, accidents onboard, and ashore, as well as death.

    Liaise with Risk and Legal to ensure all Care Team actions are properly documented
    Provide effective leadership and support for the Care Team dispatchers supporting deployments, crew, and sailors remotely.
    Facilitate travel arrangements and logistics when Care Team deployment is needed.

    Team Management:

    Supervise and provide leadership to the Care Team, including assigning tasks, monitoring performance, and offering guidance and support to ensure efficient and effective Care Team support delivery to our sailors and crew on a daily basis.

    Build out and nurture a global network of support partners including Port Agents, Ground Handlers, industry experts, and emergency preparedness partners

    Quality Assurance:
    Implement and monitor quality assurance processes to maintain high standards for Care Team cases management, tracking, and delivery. Conduct regular audits, assess Care Team members' satisfaction, and address any areas requiring improvement.
    Ensure compliance with regulatory standards and best practices in collaboration with the ERP (Emergency Response Planning) team.
    Through systematic assessments, review Care Team SOPs quarterly.

    Conduct and document care and risk assessments and develop Care Team processes related to the assessed needs and feedback from Risk, Medical, Shipboard, Security, and Senior Leadership team.


    Communication:
    Serve as a liaison between the Care Team, and other departments.

    Facilitate effective communication and maintain open lines of communication to ensure the coordination of Care Team support and address any concerns or issues promptly.

    Development and Training

    Care Team Development:
    Identify training needs and provide ongoing education and professional development opportunities to the Care Team members.
    Foster a positive work environment that encourages growth, teamwork, and continuous learning.

    Establish and train a global network of dedicated Crew volunteers to provide emotional and logistical support for Sailors and/or fellow Crew.

    In collaboration with our learning team (Learn & Grow), prepare and host bi-annual refresh/key learnings sessions to Care Team volunteers
    Create, continually improve, and enforce all department and company SOPs, policies, and governmental regulations as outlined.

    Set brand-level Care Team vision, OKRs, and standards that reflect best-of-class employee and Sailor service with a philosophy that demonstrates we are an epic partner.

    Develop Care Team volunteers through effective performance engagement and ongoing feedback, fostering strategic and systems thinking, and development of talent and functions.

    Manages organizational relationships (internally and externally) in a manner that builds mutual trust and respect.
    Turn highly complex operational delivery mechanisms into simple solutions that teams can consistently deliver.

    Administrative tasks

    Resource Management:

    Optimize resource allocation, including Care Team staffing levels, equipment, and resources needed, to best support deployments and Care Team cases, and budgetary constraints.

    Monitor, track and manage expenses related to Care Team cases
    Oversee, liaise, and support with insurance claims and insurance partners to facilitate Care Team case management shipboard and shoreside.
    Other duties as assigned.


    Qualifications, Knowledge, Skills & Abilities:


    Bachelor's Degree and 5+ years of leadership; or 10+ years of relevant experience with 5+ of those being leadership roles.

    A high degree of independence, self-motivation, tenacity, and drive
    Able to travel internationally on short notice
    Demonstrated ability to perform well in a highly dynamic, geographically diverse, and rapidly changing environment

    Ability to prioritize tasks, manage multiple responsibilities simultaneously, and adapt to changing priorities is crucial in a fast-paced Care Team management role.


    Problem-Solving and Decision-Making:
    Demonstrated skills in critical thinking, problem-solving, and making sound decisions to address complex Care Team and operational issues.
    Continually focused on personal and team growth, by keeping role knowledge current, staying informed, participating in and leading training programs, and attending and speaking at workshops, seminars, and trade shows
    Demonstrated commitment to diversity, equity, inclusion, and belonging
    Promote the professional image of the services through excellent communication, appropriate behavior, and professional appearance.

    What Will Give You a Competitive Edge (preferred Qualifications)
    Proficiency in Spanish, Greek, Italian, Japanese, and/or Mandarin Chinese
    Master's Degree in a related field
    Certificates in Emergency Management, LEAN, and/or LUMA
    Cruise ship experience is strongly preferred
    Former Care Team "Go Team" experience


    WORKPLACE TYPE
    A hybrid that can flex to 100% On-site

    #J-18808-Ljbffr
  • Logitix

    Operations Specialist

    3 days ago

    Logitix Boca Raton, United States

    **Who We Are** · Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield whil ...

  • REVA

    Operations Specialist

    1 week ago

    REVA Fort Lauderdale, United States

    Title: Operations Specialist - Sales - The REVA Operations CenterReports To: On Duty ROC Manager Location: Fort Lauderdale, FL (On Site)As an Operations Specialist, you are part of the front-line team responsible for helping patients and their loved ones obtain a higher level of ...

  • REVA

    Operations Specialist

    3 days ago

    REVA Fort Lauderdale, United States

    Job Description · Job Description · Title: Operations Specialist - Sales – The REVA Operations Center · Reports To: On Duty ROC Manager · Location: Fort Lauderdale, FL (On Site) · As an Operations Specialist, you are part of the front-line team responsible for helping patients ...

  • Sound Income Group

    Operations Specialist

    21 hours ago

    Sound Income Group Fort Lauderdale, United States

    Operations Specialist · A rapidly expanding RIA (Registered Investment Advisory) Firm located in Fort Lauderdale, Florida, with over $2.5 billion AUM has an immediate need for a Operations Specialist to assist the Chief Operating Officer and other Executives in the workflow of t ...

  • Sound Income Group

    Operations Specialist

    1 week ago

    Sound Income Group Fort Lauderdale, United States

    Operations SpecialistA rapidly expanding RIA (Registered Investment Advisory) Firm located in Fort Lauderdale, Florida, with over $2.5 billion AUM has an immediate need for a Operations Specialist to assist the Chief Operating Officer and other Executives in the workflow of the c ...

  • REVA

    Operations Specialist

    21 hours ago

    REVA Fort Lauderdale, United States

    Title: Operations Specialist - Sales - The REVA Operations Center · Reports To: On Duty ROC Manager · Location: Fort Lauderdale, FL (On Site) · As an Operations Specialist, you are part of the front-line team responsible for helping patients and their loved ones obtain a highe ...

  • Sound Income Group

    Operations Specialist

    3 days ago

    Sound Income Group Fort Lauderdale, United States

    Job Description · Job DescriptionDescription:Operations Specialist · A rapidly expanding RIA (Registered Investment Advisory) Firm located in Fort Lauderdale, Florida, with over $2.5 billion AUM has an immediate need for a Operations Specialist to assist the Chief Operating Offic ...

  • REVA, Inc.

    Operations Specialist

    5 days ago

    REVA, Inc. Fort Lauderdale, United States

    Job Description · Job DescriptionTitle: Operations Specialist - Sales – The REVA Operations Center · Reports To: On Duty ROC Manager · Location: Fort Lauderdale, FL (On Site) · As an Operations Specialist, you are part of the front-line team responsible for helping patients and ...

  • Petco

    Merchandise Operations Specialist

    1 week ago

    Petco Fort Lauderdale, United States

    **Merchandise Operations Specialist** · Category: Stores · Location: 1009 E COMMERCIAL BLVD, Oakland Park , FL 33334 · Schedule: Part_time · **Purpose Statement** · Responsible for the efficient execution of merchandising to ensure consistency with product sets and signage d ...

  • Bass Underwriters

    Insurance Operations Specialist

    1 week ago

    Bass Underwriters Fort Lauderdale, United States

    Overview: · The Opportunity · Customer Care Operations Specialist Plantation, FL · Salary starting at $45,000 per year · We are seeking to add a Customer Care Operations Specialist to our team in Plantation, FL. Our Operations Specialists are responsible for maintaining and u ...

  • EduServe LLC

    Business Operations Specialist, Accounts Receivable

    3 days ago

    EduServe LLC Fort Lauderdale, United States

    Job Description · JOB PURPOSE · To provide ongoing accounting support to Red Apple Services to ensure timely processing of Purchase Orders, invoices, payments, and collections. · ESSENTIAL DUTIES AND RESPONSIBILITIES · The Business Operations Specialist shall: · Provide acco ...

  • Solomon Page

    Merchandising Operations Specialist

    2 weeks ago

    Solomon Page Dania Beach, United States

    We are hiring a Merchandising Operations Specialist to join a top ecommerce company in Plantation, FL. This is a 6-month contract role with the potential to extend and will be based in their South Florida office on a hybrid basis. · Responsibilities: · Manage and answer direct ve ...

  • Fun In Motion Toys

    Operations Support Specialist

    1 week ago

    Fun In Motion Toys Dania Beach, United States

    We are Fun In Motion Toys, the maker of Shashibo, Shashibo Battle Shapes, Cubendi, Duomoto, TECTI, HyperTiles, NocklesTM, Wes Peden Glow.0 Juggling Balls, Spinballs Glow.0, Wandini Glow.0, Mozi, Glozi and Karmagami. We have ranked in the Top 500 of the Inc. 5000 list the last two ...

  • 5th HQ

    Bookkeeper

    4 days ago

    5th HQ Fort Lauderdale, United States

    Administrative/Bookkeeping Specialist · **Salary**: $ $23.00 per hour · **Job Type**: Flexible Full-time or Part-time · **Qualifications and Requirements**: · - Understanding of accounting principles and proficiency in bookkeeping software. · - Exceptional verbal and written comm ...

  • Informa Markets

    Customer Success Specialist

    2 days ago

    Informa Markets Fort Lauderdale, United States

    **Company Description** · Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and se ...

  • TruGreen

    Lawn Specialist/aerator

    3 days ago

    TruGreen Fort Lauderdale, United States

    100889 · 6861 SW 196 Ave, Fort Lauderdale, Florida 33332 · **Field Operations** · Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future. ...

  • Dayton Granger, Inc.

    Purchasing Specialist

    2 days ago

    Dayton Granger, Inc. Fort Lauderdale, United States

    Do you consider yourself a "go-to person" to solve issues and keep things running smoothly? Are you looking to play an integral role in the operations of a well-established supplier to the aerospace and aviation industry? Look no further than Dayton-Granger, Inc. · **Position: Pu ...

  • Tri Sea Stabilizers

    Marine Industry Parts/inventory/logistics

    23 hours ago

    Tri Sea Stabilizers Fort Lauderdale, United States

    We Are Growing Again and so must our Marine Industry Parts department · - Hiring for the following:_ · **Inventory Procurement Specialist** · *Help manage inventory and supply chain for our Marine Industry based regional company with 5 locations. · *Shipping and Receiving (Tracki ...

  • Dynatech International

    Procurement Administrative Assistant

    5 days ago

    Dynatech International Fort Lauderdale, United States

    **Company Overview**: · - Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, an ...

  • Nova Southeastern University

    Temporary Payroll Specialist

    2 days ago

    Nova Southeastern University Fort Lauderdale, United States

    **Temporary Payroll Specialist**: · **Job Number**: 505699 · **Work Type**: Temporary · **Location**: Fort Lauderdale-Davie, Florida · **Department**: FOP-Payroll · **Categories**: Accounting, Finance, Budgeting, Auditing, Risk Management, & Payroll · **About Us**: · **We are exc ...