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    Director of Product Operations SaaS - Irvine, United States - Xponential Fitness

    Xponential Fitness
    Xponential Fitness Irvine, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Xponential Fitness is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, running, and barre.

    We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.

    Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.

    This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.

    Requirements

    • 5 years of relevant experience
    • Previous experience in a SaaS business environment
    • Bachelor degree in business administration or relevant field
    • Strong leadership and communication skills
    • Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and Intercom is a bonus
    • Understanding of the wellness market and digital fitness

    Responsibilities

    Product Management

    • Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals
    • Exceptional interpersonal skills, able to clearly articulate product visions and requirements, and collaborate effectively with engineering, design, marketing, and other stakeholders throughout the product lifecycle
    • Develop short and long-range operating objectives to prevent operational obstacles to new business development initiatives
    • Integrates activities between departments to solve problems and maximize throughput

    Customer Experience

    • Conduct customer research
    • Increase engagement through content curation, offers, etc.
    • Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals
    • Proactively lead and support customer-facing support desk team

    Analysis

    • Harvest data from the company's key business systems
    • Revise and/or formulate standard operating procedures and promote their implementation
    • Maintain system of record information

    Benefits

    • 100% employer-sponsored health insurance
    • Employee and eligible dependent dental and vision insurance available at low group pricing
    • Access to FSA and HSA
    • Matching 401K retirement plan
    • Flexible PTO package
    • Mission-driven team of colleagues who promote a positive mindset
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