- Provide direction, guidance and leadership within a multi-disciplined group of systems professionals comprised of software developers, analysts, database, and network professionals, telecom specialists, hardware professionals and network admins.
- Drive improvement of capacity to deliver high quality solutions that meet or exceed expectations.
- Establish the structure, tools and processes required to enforce compliance with software development and licensing practices; while mitigating risks using these elements throughout the life-cycle of applications.
- Define, establish, measure and monitor attainment of IT service level agreements (SLA) and software quality targets while holding each involved party responsible for their components of the targeted effort.
- Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
- Develop, implement, and maintain policies, procedures, and define associated training plans for infrastructure administration.
- Define, develop and implement appropriate Configuration Management and Performance Reporting
- Provide superior customer service for corporate clients through management of KPI driven performance metrics
- Provide services for migrating and supporting enterprise-wide users on select IT services
- Ensure infrastructure technology roadmaps are up to date to support technology changes, emerging technologies, technology regulations, cybersecurity protection, in cloud and in virtualized hosting.
- Establish and maintain close to 100% uptime on audio-visual technologies, conferencing technologies, and end-user related technologies at the campus
- Identify and sponsor advantageous continuous improvement efforts aimed at enhancing the capabilities and productivity of the Operations team.
- Evaluate and effectively deploy internal and external resources; ensure that deliverables provided by each group meet standards and match specifications.
- Bachelor's degree in the field of computer science or information systems is required; Master's degree in either of these fields or Master of Business Administration with technology as a core component is preferred.
- 10 years of overall experience managing and delivering IT services and operational excellence including 7 years of successful leadership of an IT team of 6+ members in multiple IT functions
- In career trajectory, requiring 4 years of hands-on application or infrastructure support and customer support experience
- Exceptional knowledge of service and application delivery, as well as KPI driven successful service level agreement accomplishments.
- Experience with systems design and development from business requirements analysis through to day-to-day management.
- Knowledge of business theory, business processes, management, budgeting, and business office operations.
- Demonstrated ability of operational excellence.
- Proven experience in IT infrastructure strategic planning and development and project management.
- Good understanding and technical knowledge of current network and operating systems, hardware, protocols, and standards.
- Tier 2 ERP experience a plus
-
Director of Operations
3 weeks ago
D&G Consulting Niles, United StatesD&G Consulting is the Staffing and Services Manager for Green Stem Provisioning, Simplicity Farms and Stickey Mitten. We are looking for an experienced Director of Operations, · The Director of Operations is responsible for coordinating multiple departments to operate efficiently ...
-
Regional Operations Director
2 weeks ago
Surgical Solutions, LLC Park Ridge, United States** Role Summary**: Responsible for assuring the operational execution of Surgical Solutions' strategic plan. The role directs, supervises, and coordinates the services and products offered by the company, in a manner that maximizes quality and profitability, including the managem ...
-
Director of Operations
1 week ago
Edward-Elmhurst Health Arlington Heights, United StatesA Brief Overview: · Reporting to the Vice President Physician Operations is responsible for evaluating market, financial and operational analysis to support NCH Medical Group business development strategies. Collaborates with administrators, physician leadership, and clinical ser ...
-
Northwestern University Evanston, United StatesThe Director of Operations for Women's Volleyball provides operational support to the women's volleyball team. This position manages the day-to-day administrative & operational functions for the women's volleyball program including, but not limited to, travel logistics, planning ...
-
Director of Operations
1 week ago
Tricoci Salon | Spa Palatine, United StatesAt Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. · As a**_ Director, Operations,_** you wi ...
-
Operations Director
3 weeks ago
TCR Group Chicago, United States**Job Purpose**: · The Operations Director will be responsible for multiple existing TCR (airport) operations and set‐up of new operations in the region. The Operations Director has a high degree of self‐steering with end responsibility for delivering service excellence to multip ...
-
Operations Director
3 weeks ago
St. Francis of Assisi Chicago, United StatesThe Archdiocese of Chicago (AoC) is the third largest diocese in the United States and serves more than 2.2 million Catholics. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 15,000 employees across its ministries, including Catholic Charities, the region's l ...
-
Director of Operations
3 weeks ago
C&W Services Chicago, United States**Job Title** · Director of Operations · **Job Description Summary** · The Director of Operations is responsible for the profitability of a group of accounts within C&W Services. The purpose of this position is to achieve the objectives of senior management with respect to each o ...
-
Operations Director
2 weeks ago
St. Jerome (Lunt) Chicago, United States Part timeThe Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake county, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employee ...
-
Director of Operations
1 week ago
Concentric, LLC Chicago, United States: · **Benefits** · At Concentric we believe that **Our People** are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include: · - Competitive pay - Plus incentive opportunities and overtime potential · - Full benefits packa ...
-
Director of Operations
3 weeks ago
The Hire Method LLC Chicago, United States**Job location**:Chicago, IL must be able to work onsite) · **Travel**:Up to 10% · **Salary Range**:$120,000 to $140,000** **+ bonus (up to 40%) · **Benefits**:Medical (100% employer covered), Dental, Vision, 401(k) with match, PTO, paid parental leave, company discounts · **Educ ...
-
Director of Operations
2 weeks ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Manageme ...
-
IT Operations Director
3 weeks ago
Illinois Tool Works Glenview, United StatesToday, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. · The ITW campu ...
-
IT Operations Director
3 days ago
ITW Glenview, United StatesCompany Description · Today, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service busi ...
-
IT Operations Director
6 days ago
ITW Glenview, United StatesCompany Description · Today, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service busi ...
-
IT Operations Director
3 weeks ago
ITW Glenview, United StatesCompany DescriptionToday, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service business ...
-
Director of Operations
4 days ago
Pembroke & Company, Inc. Chicago, United States**We are looking for an experienced Director of Operations to join our team at one of the largest QSR brands.** · The Director of Operations with oversee 5 locations in Chicago & the surrounding area. Minimal travel will be required. A normal schedule is 50 hours+/week, which may ...
-
Director of Operations
5 days ago
Popeye's Louisiana Kitchen Chicago, United States**Director of Operations**: · Directors are responsible for the operations and staff of Multiple restaurants, including the District Managers. · **Responsibility includes**: · Execution of all Company policies, procedures, programs and systems. They ensure achievement of restaura ...
-
Director of Operations
3 days ago
The Alden Network Chicago, United States**Title**: Director of Operations · **Reports to**: Vice President of Alden Realty Services, Inc. · **About us**: Alden Realty Services, Inc. (ARS) is a property management company for affordable independent living communities throughout the Chicagoland area. Since 1990, ARS has ...
-
Director of Operations
1 week ago
LAZ Parking Chicago, United States**Want to hear something crazy? Cars only spend 5% of their time driving.** Where do they spend the other 95%?** PARKED** · **LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the co ...
IT Operations Director - Glenview, United States - ITW
Description
Job Description
Job DescriptionCompany DescriptionToday, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.
The ITW campus includes a fitness center at no cost to the employees, a subsidized wellness café, outdoor volleyball courts, a walking trail, employee resource groups, corporate discounts, free parking, and much more. We are a one-block walk to the nearest Metra station for the Milwaukee North line, and it is a quick train ride to/from downtown Chicago.
More details on our benefits can be found on our website at
Job DescriptionBased in our Glenview, Illinois global headquarters, the IT Operations Director will work alongside the Corporate IT team and will own the architecture, the build, the implementation, the ongoing support of applications and supporting infrastructure, the portfolio of End User Services, as well as the corporate data center and all campus infrastructure.
A member of the Senior IT Leadership Team, this individual will lead the Corporate IT Operations team and serve on the ITW IT Leadership Council.
Responsibilities include, but are not limited to:
Illinois Tool Works Inc. ("ITW" or "the Company") is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
