Jobs
>
Albuquerque

    Office Manager - Albuquerque, United States - Albuquerque Plumbing Heating & Cooling Inc

    Albuquerque Plumbing Heating & Cooling Inc
    Albuquerque Plumbing Heating & Cooling Inc Albuquerque, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description


    Office Manager Job Description


    Summary
    Office Manager is a strong and reliable support to company operations, maintaining and creating procedures, communication, and safety.

    An office manager is as much people-person as systems person, integral to cultivating company culture and steering the ship in the right direction.

    Often the face of the office environment, he or she interacts with visitors, customers, clients, and team members at every level, every day.

    The office manager position demands stellar organization skills, efficiency, and personability.

    Day-to-day, this person ensures operations run smoothly by doing everything from handling phone calls, sending emails, overseeing supplies, juggling schedules, and whatever else it takes to keep the company and its team productive.


    Objectives of this Role
    Front Desk Management

    Oversee the training of the font desk personnel to ensure the guest experience is a personal, friendly experience for anyone coming into the office, and maintain complete accessibility in both availability and warmth of character.

    Train front desk personnel to process packages/mail that is delivered through the front lobby.
    On-Call
    Ensure technicians are scheduled to cover weekend and after hour calls.
    Ensure dispatchers are trained.
    Support as needed.
    Ensure tools, pricing sheets are accurate and up to date.
    On-call Devices
    Ensure the hand off and in working condition.
    Uploading to content portal done with IT.
    Updates to schedule due to PTO or emergencies.
    Scheduling in portal for answering service.
    Supporting on-call dispatch.
    Helping answer calls when overloaded. (Should be another CSR/dispatcher not manager).
    Update capacity to ensure call volume can be booked.
    Permits
    Manage team member responsible for permit management
    Train on all permitting process
    Schedule
    Support and back up if needed
    Stay up to date on permitting changes to support team
    Ensure another team member is trained on permitting process
    Maintain/Improve internal process for permitting
    Forms
    Tech communications
    Office communications
    Location of tracking sheet
    Property Management
    Assign CSR to be point of contact for all residential property management
    Train POC on how to handle, book and communicate with property management
    Ensure change over pricing is secured for property management
    Cross train back up for main POC
    Uniforms
    Order uniform shirts for office team member via 4imprint as need.

    Remind team members of uniform requirements No Slippers, flip-flops or hoodies should be worn during working hours in the office.

    Assist with ordering Mudd t-shirts, hoodies and other company provided apparel as needed.
    Meetings
    Weekly/bi-weekly leadership/manager meetings
    Manage the notes/agenda
    Schedule
    Facilitate
    Companywide meetings
    Agenda/Notes
    Assist with facilitation
    Ensure meeting prep is completed
    Ensure the Zoom link is sent out
    Ensure sign in sheets are printed
    Ensure the Team Member of the month certificate is printed
    Ensure the money for giveaways is collected
    Contact Center
    Ensure chats via website are monitored
    Assign a CSR to monitor and respond to website request sent via email
    Ensure chat feature in ST (Service Titan) is responded to
    Assigns thank you referral cards to a CSR
    That they are sent out, signed, and recorded
    Make sure needed equipment is supplied for team and any special accommodations are met.
    Make sure Not so Fancy has the supplies she needs to function for the team.
    Keep all training materials are up to date
    Keep all tools and job-aids are up to date
    Assist and take care customer concerns as needed

    Dispatchers

    Assist with training
    Assist with selection of new dispatcher if needed
    Interviews
    Advise managers
    Fill in/cover if needed due to lunches/PTO
    Assist with getting schedule availability as needed
    Assist with scheduling/assigning calls as needed
    Ensure updates to software is communicated if dispatcher workflow is going to be impacted via their direct managers

    CSRs

    Interview for potential new team members (when needed)
    Make sure academy training is assigned as needed
    Ensure there is coverage for call volume based on time of year and demand
    Create and maintain schedule for all CSRs
    Adjust hours for CSRs as need for call volume
    Maintain relationship with after hours service
    Monitor after hours service for service quality
    Coach and or redirect after hours company
    Ensure after hours is trained on our booking and on-call process
    Help cover incoming calls for lunches/breaks/PTO
    Ensure CSRs are in uniform
    Assign team to respond to leads sent in via lead generators (HomeAdvisor, Angies List, Thumbtack, etc)

    PhonesPro

    Help maintain account
    Keep training for PhonesPro up to date for the team
    Communicate with I.T. When updates are needed

    ServiceTitan

    Attend monthly call with STs CSM for our account
    Take ownership of TitanAdvisor
    Work with all departments to increase score
    Help implement process to ensure efficient work flows

    Events

    Attend AB80 calls weekly on Thursdays
    Assist with event committee
    Assist with home shows as needed
    CSRs are trained on their procedures
    Dress code & conduct

    General Duties

    Maintain helpful and accessible relationships with teams across all departments
    Help resolve conflicts within the team as needed
    Be a safe person for the team to talk to
    Be an example of what a team member/leader looks like


    Skills and Qualifications
    2+ years of office management experience
    Strong time-management and people skills, flexibility, and multitasking ability
    Advanced computer skills and experience with online platforms
    Proficiency Microsoft Office, with aptitude to learn new software and systems

    Preferred Qualifications
    Bachelors degree or equivalent preferred
    Previous success in office management
    Engaging personality and optimistic outlook
    Experience developing internal systems
    Ability to handle confidential information


    OUR TEAM MISSION
    The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.
  • Radiant Innovations

    Human Resources Officer for Training Management

    2 weeks ago

    Radiant Innovations Mexico, United States

    **About Wackenhut GmbH & Co. KG: ** · We have been setting impulses for innovative services related to mobility, from cars to vans and trucks, as a family-owned, medium-sized company in Mexico. · We are constantly evolving. Every day. In search of a new visible symbol for this de ...

  • AWP Safety

    Office Manager

    1 week ago

    AWP Safety Albuquerque, United States

    Company Description · The Office Manager investigates, analyzes, evaluates, and administers AWP's benefit plans. This role will support the business in its enterprise objectives through data and system design. The Office Manager will foster team member engagement and retention b ...

  • Staff Today Inc

    Office Manager

    1 week ago

    Staff Today Inc Albuquerque, United States

    Job Description · Health Advocates Network is seeking a Office Manager to work at a facility in Albuquerque, NM . These are registry positions with our company. · Pay Rate: $35 / hour · Shift Details:Mon-Fri 8: 00 to 5: 00 · Duties:Overseeing general office operation. · Gr ...

  • Staff Today Inc

    Office Manager

    2 weeks ago

    Staff Today Inc Albuquerque, United States

    Job Description · Health Advocates Network is seeking a Office Manager to work at a facility in Albuquerque, NM . These are registry positions with our company. · Pay Rate: $35 / hour · Shift Details:Mon-Fri 8: 00 to 5: 00 · Duties:Overseeing general office operation. · Gr ...

  • Health Advocates Network

    Office Manager

    1 day ago

    Health Advocates Network Albuquerque, United States

    Health Advocates Network is seeking a Office Manager to work at a facility in Albuquerque, NM. These are registry positions with our company. · Pay Rate: $35 / hour · Shift Details: · Mon-Fri 8:00 to 5:00 · Duties: · Overseeing general office operation. · Greeting visitors, answe ...

  • Idea Factory

    Office Manager Trainee

    1 week ago

    Idea Factory Valencia, United States

    **Job Type**: Part-time · Pay: $18.00 per hour · Expected hours: No more than 35 per week · **Benefits**: · - Flexible schedule · Schedule: · - Monday to Friday · Application Question(s): · - You must include a cover letter or we won't review you. Did you send one? · **Language** ...

  • City of Albuquerque, NM

    Facility Office Manager

    2 weeks ago

    City of Albuquerque, NM Albuquerque, United States

    Salary : $53, $55,744.00 Annually · Location : Albuquerque, NM · Job Type: Full Time · Job Number: · Department: General Services Department · Division: GS-Facilities Maintenance Adm · Opening Date: 05/09/2024 · Closing Date: 5/23/2024 11:59 PM Mountain · Bargaining Unit: ...

  • Morada Albuquerque

    Business Office Manager

    5 days ago

    Morada Albuquerque Albuquerque, United States

    Discovery Senior Living is now the 9th largest senior housing operator with the addition of our new division in Texas – Morada Senior Living. We have tremendous opportunities for proven leaders to join in our success. · Morada Senior Living is looking for a Business Office Mana ...

  • Legacy Hospitality Inc

    Front Office Manager

    5 days ago

    Legacy Hospitality Inc Albuquerque, United States

    Job Description · Job DescriptionPOSITION SUMMARY: · The Front Office Manager is responsible for managing the operation of Legacy Development & Management front desk with Company standards for quality, cleanliness, guest satisfaction, and safety and security. Manages costs within ...

  • D.H. Pace Company, Inc.

    Office Administrative Manager

    5 days ago

    D.H. Pace Company, Inc. Albuquerque, United States

    Job Description · Job DescriptionOverhead Door Company of AlbuquerqueTM, a DH Pace Company, Inc. is seeking to hire an Administration Manager to provide leadership and administrative support to staff, department and management. This Manager will supervise administrative staff whi ...

  • Morada Albuquerque

    Business Office Manager

    5 days ago

    Morada Albuquerque Albuquerque, United States

    Job Description · Job DescriptionDiscovery Senior Living is now the 9th largest senior housing operator with the addition of our new division in Texas – Morada Senior Living. We have tremendous opportunities for proven leaders to join in our success. · Morada Senior Living is lo ...

  • Resource Wise

    Office Manager/Bookkeeping

    2 weeks ago

    Resource Wise Albuquerque, United States

    Job Description · Job DescriptionThe potential new hire will need to be well organized, excellent time management skills, attention to detail, self-motivated, great writing skills, and highly adaptable to perform a wide variety of tasks. Individual will be responsible for the ove ...

  • Tops Markets

    Assistant Office Manager

    4 days ago

    Tops Markets Mexico, United States Part time

    Job Description · Pay Range-$ per hour · *Rates of pay are determined by previous experience and labor contract seniority* · Our Office/Service Desk helps to make Tops a one-stop shopping convenience by providing our customers with services such as answering incoming calls and ...

  • Edward Dunn - State Farm Agent

    Assistant Office Manager

    5 days ago

    Edward Dunn - State Farm Agent Albuquerque, United States

    Job Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Albuquerque, NM is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Edward Dunn - State Farm Agent, you will build and develop customer ...

  • D.H. Pace Company, Inc.

    Office Administrative Manager

    2 weeks ago

    D.H. Pace Company, Inc. Albuquerque, United States

    Job Description · Job DescriptionOverhead Door Company of AlbuquerqueTM, a DH Pace Company, Inc. is seeking to hire an AdministrationManager to provide leadership and administrative support to staff, department and management. This Manager will supervise administrative staff whil ...

  • Ardent Health

    Outpatient Physician Office Manager

    3 weeks ago

    Ardent Health Albuquerque, United States

    Overview · Join our team as a day shift , full-time , Obstetrics/Gynecology (OB/GYN) Outpatient Physician Office Manager in Albuquerque, NM . · Fulf illing your purpose begins here: · People First, Always . Here's how we take care of our people: Medical, vision, dental healt ...

  • At Home Healthcare

    Business Manager

    1 week ago

    At Home Healthcare Albuquerque, United States Full time

    We are hiring a Business Manager · The Home Health Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, and for ensuring that all duties are performed in a timely manner. The Business Manag ...

  • Ardent Health

    Outpatient Physician Office Manager

    1 day ago

    Ardent Health Albuquerque, United States

    Overview · Join our team as a day shift, full-time, Obstetrics/Gynecology (OB/GYN) Outpatient Physician Office Manager in Albuquerque, NM. · Fulfilling your purpose begins here: · People First, Always. Here's how we take care of our people: Medical, vision, dental health insur ...

  • Ardent Health

    Outpatient Physician Office Manager

    2 weeks ago

    Ardent Health Albuquerque, United States

    OverviewJoin our team as a day shift, full-time, Obstetrics/Gynecology (OB/GYN) Outpatient Physician Office Manager in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, heal ...

  • Ardent Health

    GI Outpatient Office Manager

    1 week ago

    Ardent Health Albuquerque, United States

    Overview · Join our team as a day shift, full-time Gastroenterology (GI) Outpatient Clinics Manager in Albuquerque, NM. · Fulfilling your purpose begins here: · People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, health saving ...