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    Customer Service Advisor - Orange, United States - Barker and Sons Plumbing

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    Description
    We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you


    Responsibilities


    • Create records of customer interactions and follow up to ensure all questions have been answered
    • Respond to customer inquiries, product and service questions, and customer complaints
    • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
    • Regularly meet with sales lead to receive the newest service and product knowledge
    • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

    Qualifications


    • Must have graduated high school, received a G.E.D. or equivalent
    • Excellent active listening, interpersonal, and communication skills
    • Previous work in a customer-facing position

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