- Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.
- Expected Hours (subject to change):
- Full-Time Open Position(s): Mon-Fri 8a-4:30pm
- Reports to: Team Lead.
- Resolving support issues to decrease downtime for customer.
- Providing excellent documentation skills in call-tracking systems.
- Possessing strong troubleshooting skills because half of what we do is non shrink-wrap related.
- Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
- Working as a team player (communicating well w/coworkers & managers).
- Enhancing business, verbal, and written skills.
- Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
- Must also type at least 30 WPM.
- Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification.
- A drug test will be required.
- Vacation and Sick benefits start accruing on 1st day of training.
- Nine paid holidays (with or without Personal days).
- $230 toward employee's monthly medical premium paid by company.
- $10K life insurance and Short-term disability paid by company.
- Dental, Long-term disability, and additional Voluntary Term Life insurance available.
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IT Support/Help Desk Analyst
Found in: Talent US C2 - 5 days ago
Global Help Desk Services, Inc. Rocky Hill, United States Part timePosition: IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30p · Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, h ...
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Found in: Betterteam US S2 T2 - 3 weeks ago
Global Help Desk Services, Inc. Rocky Hill, United States Full timePosition: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a · Who We Are: · We are a growing technical help desk outsourcer that believe ...
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Found in: Betterteam US S2 T2 - 4 weeks ago
Global Help Desk Services, Inc. Rocky Hill, United States Full timePosition: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a · Who We Are: · We are a growing technical help desk outsourcer that believe ...
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Roseburg Forest Products Chester, United StatesFounded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The c ...
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Found in: Lensa US 4 C2 - 3 days ago
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Bilingual IT Help Desk Analyst - Rocky Hill, United States - Global Help Desk Services, Inc.
Found in: Betterteam US S2 T2 - 2 weeks ago
Description
Job Details:We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence, and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today's best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and 'Honor the Analysts' days.
What We're Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.
This position entails: