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    Bilingual Project Manager - Phoenix, United States - Insight Global

    Insight Global
    Insight Global Phoenix, United States

    2 weeks ago

    Insight Global background
    Description

    Must Haves:

    • 3-5+ years of project management, analysis, or operational experience within the Payments or banking vertical
    • Bilingual fluent in Spanish and English (writing and speaking)
    • Demonstrated ability to connect with various stakeholders, non-IT and technology client facing experience is a must
    • Strong communication skills
    • Proven business analysis and project planning experience with effective collaboration skills

    What to Expect in the Role:

    A large player in the Payments Industry is looking for a Project Manager to join their growing team This specific role sits within the Global Certification Services organization whose focus is on network set up, certification, and deployment processes for all Network participants which include merchants, processors, network issuers, and acquirers. Their main priority is to ensure that all participants can transact successfully using their companys network. Additionally, this vertical is responsible for supporting internal initiatives, new products and capabilities that impact or need to be added to the certification process. Being a Global Team, this environment is highly collaborative with the opportunity to support and work alongside various cross internal teams supporting various verticals of the organization.

    What to Expect in the Role:

    The team is primarily responsible for customer setups on this organizations internal systems, establishing connectivity (iVPN and MPLS/Ethernet) between customers and the companys network, certification (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers and acquirers. The mission of this team is to ensure our business partners can successfully transact with their Network according to the organizations specifications, rules, and regulations.

    Roles & Responsibilities:

    These individuals are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the Network. The successful candidates will be responsible for building relationships with internal and external customers, managing certification projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing the team in a professional manner to all customers (internal and external).

    Qualifications:

    Ability to lead others.

    Ability to build effective relationships with stakeholders and collaborate with various business units.

    Exceptional project management skills, including the ability to successfully manage multiple projects simultaneously.

    Effective communication skills (both verbal and written).

    Possess excellent customer service skills.

    Demonstrate familiarity with the Agile framework.

    Excellent problem-solving skills.

    Ability to translate technical details to non-technical business partners.

    Strong attention to detail.

    Ability to effectively manage escalations.

    Ability to effectively prioritize and manage the completion of tasks.

    Strong will to win and able to work as part of a team.

    Strong work ethic with a fun and positive attitude.

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