- Respond timely to Customer Service Emails.
- Answer Customer Service calls for roughly 6 hours daily (average representative will answer a minimum of approximately 35 incoming calls and place approximately 25 outgoing calls per day - totaling 60 calls per day).
- Collection, sorting and distribution of mail and faxes.
- Respond to member/provider portal inquiries/issues.
- Update vendor W-9's.
- Provider/Member outreach calls.
- Calling on bills for members.
- Project support for account management and/or claims administrators, as necessary.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
-
Customer Service Representative
1 week ago
SeaMar Community Health Centers Bellingham, United StatesSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
-
Customer Service Representative
1 week ago
Sea Mar Community Health Centers Bellingham, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Customer Service Representative
1 week ago
SeaMar Community Health Centers Bellingham, United StatesSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
-
Guest Service Representative
2 weeks ago
Evergreen Beauty and Barber College Bellingham, United StatesGuest Service Representative · What does being a Guest Service Representative (GSR) require? · The duties of this position are primarily about making connections with other people (Students, Guests and Team members). Relationships are formed quickly, informally, and comfortably, ...
-
Customer Service Representative
1 day ago
SaviBank Bellingham, United StatesJob Description · Job DescriptionAre you interested in a career in banking with career advancement at a growing community bank? · SaviBank is seeking confident, customer service oriented individual to fill a vital role in our Bellingham Branch location as a Customer Service Repre ...
-
Customer Service Representative
4 weeks ago
MAXIMUS Bellingham, United StatesDescription & Requirements · Maxi mus is currently seeking Customer Service Representative s to support the Department of Education. The primary responsibiliti es will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loa ...
-
Customer Service and Sales Representative
3 weeks ago
Grizzly Industrial Inc Bellingham, United StatesJob Description · Job DescriptionWe have an immediate opening for a full-time Customer Service & Sales Representative in our Bellingham, WA corporate office. Qualified individuals must be computer literate, demonstrate typing proficiency, and have previous customer service and sa ...
-
Barkley Advisors Bellingham, United StatesJob Description · Job DescriptionAre you looking for an opportunity to put your skills to better use? · The Barkley Team in Bellingham, Washington, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Licensed Insurance Customer Service R ...
-
Patient Services Representative
1 week ago
Family Care Network Bellingham, United StatesJob Details · Job Location · North Sound Family Medicine - Bellingham, WA · Position Type · Full Time · Salary Range · $ $26.30 Hourly · Job Shift · Day · Job Category · Clinic Administrative Support · Description · Earn a sign-on bonus (up to $1,000) when you join our ...
-
Patient Services Representatives
4 days ago
Family Care Network Bellingham, United StatesEarn a sign-on bonus when you join our FCN team as a Patient Services Representative · Full-time FTE) - $1,000 · Part-time FTE) - $500 · Title: Patient Services Representative Location: Several openings in our clinics which are located in Whatcom and Skagit County. Please visit o ...
-
Customer Service Representative
3 weeks ago
Bank of the Pacific Bellingham, United States** Customer Service Representative** · **Job Category****:** Retail Banking **Requisition Number****:** CUSTO001048 Showing 1 location **Job Details** · **Description** · **Department:** Retail Banking · **Reports to:** Branch Manager · **FLSA Status:** Hourly/Non-exempt · ...
-
Patient Services Representative
1 week ago
Family Care Network Bellingham, United StatesJob Details · Job Location · Bellingham Bay Family Medicine - Bellingham, WA · Position Type · Full Time · Salary Range · $ $26.30 Hourly · Job Shift · Day · Job Category · Clinic Administrative Support · Description · Earn a sign-on bonus (up to $1,000) when you join o ...
-
Patient Services Representative
1 week ago
Family Care Network Bellingham, United StatesJob DetailsJob LocationBellingham Bay Family Medicine - Bellingham, WAPosition TypeFull TimeSalary Range$ $26.30 HourlyJob ShiftDayJob CategoryClinic Administrative SupportDescriptionEarn a sign-on bonus (up to $1,000) when you join our team as a Patient Services RepresentativeTi ...
-
Patient Services Representative
1 week ago
Family Care Network Bellingham, United StatesJob DetailsJob LocationFamily Health Associates - Bellingham, WAPosition TypeFull TimeSalary Range$ $26.30 HourlyJob ShiftDayJob CategoryClinic Administrative SupportDescriptionEarn a sign-on bonus (up to $1,000) when you join our team as a Patient Services RepresentativeTitle: P ...
-
Member Service Representative
1 week ago
Industrial Credit Union Ferndale, United StatesJob Description · Job DescriptionAre you ready to make a meaningful impact on your community while building a fulfilling banking career? Look no further Industrial Credit Union, located in the vibrant Ferndale, WA, is now hiring for a full-time Member Service Representative - Tel ...
-
Member Service Representative
1 week ago
Industrial Credit Union Ferndale, United StatesAre you ready to make a meaningful impact on your community while building a fulfilling banking career? Look no further Industrial Credit Union, located in the vibrant Ferndale, WA, is now hiring for a full-time Member Service Representative - Teller. · We offer this position co ...
-
Customer Service Representative
2 weeks ago
Circle K Anacortes, United States Full timeStore : 2410 Commercial Street, Anacortes, Washington 98221 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
-
Customer Service Representative
6 days ago
Circle K Mount Washington, United StatesJOB DESCRIPTION Store : 117 S Bardstown Rd, Mt Washington, Kentucky 40047 Availability - Shift/Days · Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in ...
-
Customer Service Representative
4 weeks ago
Heather Ladd - State Farm Agent Anacortes, United States Full timeROLE DESCRIPTION: · Heather Ladd State Farm Anacortes is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a member of our team, your attention to detail, dedication to client relations ...
-
Diesel Technician/Mechanic III
2 weeks ago
Penske Truck Leasing Bellingham, United States Full time4059 Bakerview Valley Rd. Bellingham, WA 98226 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best mainta ...
Call Center Customer Service Representative - Bellingham, United States - Coastal Administrative Services
Description
Company Overview:
Coastal Administrative Services ("CAS") is a local administrator for medical, dental, and vision insurance. Our primary goal at CAS is to provide high quality administrative services and to act as stewards of our clients health care programs. CAS was founded in 1999 and we are a premier third-party administrator in the Pacific Northwest. We have helped hundreds of employers with their benefit programs and savings opportunities.
Our website is
Summary:
The Customer Service Representative will be the first point of contact for customers and members. Under the general direction and daily supervision of the Team Lead and Human Resource Specialist, the Customer Service Representatives handle member communications via phone, email, fax, portal, and/or other methods. The representative will primarily handle inbound phones via our call center while responding to portal inquiries and emails. The representative will be able to interface with members and providers in all aspects of assisting member and providers with their benefit/claim's questions.
Below are some of the Duties/Responsibilities of a Customer Service Representative at CAS:
Qualifications / Requirements:
High School diploma or GED equivalent.
Experience in call center setting, preferred.
Experience in healthcare customer service, highly preferred.
Bi-lingual Spanish, highly preferred.
Excellent interpersonal skills; must have a positive and upbeat attitude.
Must have excellent computer skills and be able to navigate windows and database systems efficiently.
Must be a hard worker, self-starter and problem solver.
Demonstrated excellence in organization and time management skills; be able to perform multiple tasks at any given point in time.
Exceptional phone and customer service skills.
Must be able to function well in a team environment.
Must be able to maintain composure when working under pressure.
Benefits:
*FULL-TIME ONSITE POSITION, MUST BE ABLE TO PASS A BACKGROUND CHECK*