Customer Service Representative - Bellingham, United States - MAXIMUS

MAXIMUS Bellingham, United States

4 weeks ago

Description

Description & Requirements

Maxi mus is currently seeking Customer Service Representative s to support the Department of Education. The primary responsibiliti es will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalis m.

This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training Schedule:

Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.

Pay and Benefits:

Competitive pay rate based on the county in which you live
Additional bonuses available
Paid training
The opportunity to work from the comfort of your home
Supportive environment with peers who share your passion for improving people's lives
A career path that unfolds based on how you want to grow within the company

Essential Duties and Responsibilities:

Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
Customer service is the primary function.
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Primary Responsibilities:

Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
Use computerized system for tracking, information gathering, and/or troubleshootin g
Support Contact Center expectations as well as departmental and corporate policies and procedures
Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
Assist with Credit Bureau Requests utilizing established processes and procedures
Refer escalated calls or inquiries to appropriate levels as needed

Minimum Requirements:

High School diploma or GED equivalent required
Minimum six (6) months customer service or administrative or call center experience required
Must be able to speak, read, and write in English fluently
Basic math and PC skills including MS Office applications required
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
Regular and predictable attendance is required
Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements as per Contract/Client:

Must reside in the U.S. and be a U.S. citizen
Must be able to pass a criminal background check
May be required to work scheduled holidays, overtime, and weekends
Must be able to effectively read a prepared / written script out loud
Cannot be in default on any federal student loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

Internet speed internet of 25 mbps or higher required (you can test this by going to w ww.speedtest.n et)
Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
All equipment will need to be picked up in our Jacksonville, FL office

Minimum Requirements:

High School diploma or equivalent with 6 months of customer service experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Hourly Base Pay Minimum for this Position

$17.20

Hourly Base Pay Maximum for this Position

$17.20

Customer Service Representative

1 week ago

Sea Mar Community Health Centers Bellingham, United States

Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
Guest Service Representative

2 weeks ago

Evergreen Beauty and Barber College Bellingham, United States

Guest Service Representative · What does being a Guest Service Representative (GSR) require? · The duties of this position are primarily about making connections with other people (Students, Guests and Team members). Relationships are formed quickly, informally, and comfortably, ...
Customer Service Representative

1 day ago

SaviBank Bellingham, United States

Job Description · Job DescriptionAre you interested in a career in banking with career advancement at a growing community bank? · SaviBank is seeking confident, customer service oriented individual to fill a vital role in our Bellingham Branch location as a Customer Service Repre ...
Customer Service Representative

1 week ago

SeaMar Community Health Centers Bellingham, United States

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
Customer Service Representative

1 week ago

SeaMar Community Health Centers Bellingham, United States

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
Customer Service and Sales Representative

3 weeks ago

Grizzly Industrial Inc Bellingham, United States

Job Description · Job DescriptionWe have an immediate opening for a full-time Customer Service & Sales Representative in our Bellingham, WA corporate office. Qualified individuals must be computer literate, demonstrate typing proficiency, and have previous customer service and sa ...
Licensed Insurance Customer Service Representative

2 weeks ago

Barkley Advisors Bellingham, United States

Job Description · Job DescriptionAre you looking for an opportunity to put your skills to better use? · The Barkley Team in Bellingham, Washington, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Licensed Insurance Customer Service R ...
Customer Service Representative

3 weeks ago

Bank of the Pacific Bellingham, United States

** Customer Service Representative** · **Job Category****:** Retail Banking **Requisition Number****:** CUSTO001048 Showing 1 location **Job Details** · **Description** · **Department:** Retail Banking · **Reports to:** Branch Manager · **FLSA Status:** Hourly/Non-exempt · ...
Patient Services Representatives

4 days ago

Family Care Network Bellingham, United States

Earn a sign-on bonus when you join our FCN team as a Patient Services Representative · Full-time FTE) - $1,000 · Part-time FTE) - $500 · Title: Patient Services Representative Location: Several openings in our clinics which are located in Whatcom and Skagit County. Please visit o ...
Patient Services Representative

1 week ago

Family Care Network Bellingham, United States

Job Details · Job Location · Bellingham Bay Family Medicine - Bellingham, WA · Position Type · Full Time · Salary Range · $ $26.30 Hourly · Job Shift · Day · Job Category · Clinic Administrative Support · Description · Earn a sign-on bonus (up to $1,000) when you join o ...
Patient Services Representative

1 week ago

Family Care Network Bellingham, United States

Job Details · Job Location · North Sound Family Medicine - Bellingham, WA · Position Type · Full Time · Salary Range · $ $26.30 Hourly · Job Shift · Day · Job Category · Clinic Administrative Support · Description · Earn a sign-on bonus (up to $1,000) when you join our ...
Patient Services Representative

1 week ago

Family Care Network Bellingham, United States

Job DetailsJob LocationFamily Health Associates - Bellingham, WAPosition TypeFull TimeSalary Range$ $26.30 HourlyJob ShiftDayJob CategoryClinic Administrative SupportDescriptionEarn a sign-on bonus (up to $1,000) when you join our team as a Patient Services RepresentativeTitle: P ...
Patient Services Representative

1 week ago

Family Care Network Bellingham, United States

Job DetailsJob LocationBellingham Bay Family Medicine - Bellingham, WAPosition TypeFull TimeSalary Range$ $26.30 HourlyJob ShiftDayJob CategoryClinic Administrative SupportDescriptionEarn a sign-on bonus (up to $1,000) when you join our team as a Patient Services RepresentativeTi ...
Member Service Representative

1 week ago

Industrial Credit Union Ferndale, United States

Job Description · Job DescriptionAre you ready to make a meaningful impact on your community while building a fulfilling banking career? Look no further Industrial Credit Union, located in the vibrant Ferndale, WA, is now hiring for a full-time Member Service Representative - Tel ...
Member Service Representative

1 week ago

Industrial Credit Union Ferndale, United States

Are you ready to make a meaningful impact on your community while building a fulfilling banking career? Look no further Industrial Credit Union, located in the vibrant Ferndale, WA, is now hiring for a full-time Member Service Representative - Teller. · We offer this position co ...
Call Center Customer Service Representative

3 weeks ago

Coastal Administrative Services Bellingham, United States

Company Overview: · Coastal Administrative Services ("CAS") is a local administrator for medical, dental, and vision insurance. Our primary goal at CAS is to provide high quality administrative services and to act as stewards of our clients health care programs. CAS was founded ...
Customer Service Representative

2 weeks ago

Circle K Anacortes, United States Full time

Store : 2410 Commercial Street, Anacortes, Washington 98221 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
Customer Service Representative

6 days ago

Circle K Mount Washington, United States

JOB DESCRIPTION Store : 117 S Bardstown Rd, Mt Washington, Kentucky 40047 Availability - Shift/Days · Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in ...
Customer Service Representative

4 weeks ago

Heather Ladd - State Farm Agent Anacortes, United States Full time

ROLE DESCRIPTION: · Heather Ladd State Farm Anacortes is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a member of our team, your attention to detail, dedication to client relations ...
Diesel Technician/Mechanic III

2 weeks ago

Penske Truck Leasing Bellingham, United States Full time

4059 Bakerview Valley Rd. Bellingham, WA 98226 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best mainta ...