- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages Front Office employees. Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Communicate performance expectations in accordance with job descriptions for each position and monitors' progress.
- Improves service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Promote positive inter-departmental relationships, and work towards success with other departments within the organization.
- Work in conjunction with the Resort Management team (RMT) to provide exceptional customer service in every interaction with owners and guests. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Collaborate with our Learning and Development team to train employees on how to maximize service levels and generate positive guest feedback.
- Recruit, interview, hire and ensure proper training of new employees.
- Conduct coaching, counseling, and disciplinary action.
- Manage overnight operations and cover night audit duties as needed.
- Ensure that staffing and supplies are managed efficiently and at levels that promote positive guest experiences.
- Manage the resort's risk through the Yes& safety program
- Ensure timely and appropriate documentation of all accidents and incidents.
- Be involved with and promote Yes& social networking initiatives for the resort.
- Proactively address issues that could negatively affect overall resort quality.
- Ensure compliance with all Front Office policies, standards, and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company policies and company standards.
- Maintain a flexible work schedule based on business needs and ensure RMT presence on property seven days per week.
- Ensure proper scheduling of all employees and sufficient coverage on all shifts.
- Approval and processing of timesheets and leave requests.
- Ability to adapt to new initiatives, change of course and prioritize appropriately.
- Perform all other duties as needed.
- 2-3 years of experiences in the timeshare and/or hotel industry preferred.
- Excellent customer service skills.
- Proficient in Word and Excel.
- Excellent oral and written English communication skills.
- Must have professional appearance.
- Paylocity
- MS Office Suite
- PMS System
- Salto
- Max Panda
- Sitting: Frequently
- Standing: Frequently
- Walking: Frequently
- Driving: Frequently
- Bending (from waist): Occasionally
- Crouching (squat): Occasionally
- Kneeling: Occasionally
- Crawling: N/A
- Climbing (stairs): Frequently
- Climbing (ladder): Rarely
- Twisting: Occasionally
- Reaching: Occasionally
- Wrist Motion: Frequently
- Items Carried: Luggage, Documents
- Distance: 100 ft.
- Times Per Day: Occasionally
- Maximum Weight: 40 LBS
- Items Moved/Lifted: Cart, Luggage, Boxes
- Times Per Day: Occasionally
- Maximum Weight: 100 LBS. Moving/40 LBS. Lifting
- Floor: Occasionally
- Knee: Occasionally
- Waist: Occasionally
- Chest: Occasionally
- Overhead: Occasionally
- Item Name: Furniture Frequency: Rarely
- Item Name: Shampooer Frequency: Rarely
- Item Name: Vacuum Frequency: Occasionally
- Item Name: Utility Cart Frequency: Occasionally
- Inside/Outside: Yes
- Hot/Cold Temperatures: Yes
- Wet: No
- Noise: Yes
- Power Equipment: No
- Traffic Hazards: Yes
- Chemical Hazards: Yes
- Heights: Yes
- Dust: Yes
- Close Quarters: Yes
- Fumes/Odors: Yes
-
Nursing Service Management
2 days ago
Golden Gate Group Waikapu, HI, United States Freelance**Position at Waikapu, HI #OrdenTlichestelle** · **Starting from or earlier)** · **Permanent, full-time or part-time** · **You are important** Because the compassionate leadership of our interdisciplinary team is just as important to you as the needs of the 50 seniors entrusted t ...
-
Guest Service Manager
1 week ago
Sands Of Kahana Lahaina, United StatesApply · Job Type · Full-time · Description · Job Summary: · The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing g ...
-
Guest Services Manager
2 weeks ago
Marriott Hotels & Resorts Lahaina, United StatesServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questi Guest Service, Manager, Custo ...
-
Front Services Manager
1 week ago
Capital Vacations Lahaina, United StatesJob Summary: · To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties. · Reports to / Supervision Received: · * Manager: Suzie Moore · * Direct Super ...
-
Guest Services Manager
2 weeks ago
Marriott Lahaina, United StatesMarriott Hotels Kaanapali Parkway [Assistant Hotel Manager] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering ...
-
Physical Therapist
1 week ago
BAYADA Home Health Care Lahaina, United States Full timeBAYADA Home Health Care is currently seeking an experienced Physical Therapist, PT, for a full time or part time opportunity performing home health visits for Maui Visits team. This office works with adult and geriatric clients on a per visit basis in territories throughout Maui. ...
-
Registered Nurse
1 week ago
Fresenius Medical Care Lahaina, United States Full timeDescription · Lend direction as well as a caring attitude. Bring a smile and your vital knowledge to everyone, every day. Brighten prospects for patients and your career. · Connect with your goals and change lives with Fresenius Medical Care North America. · Here is your opportun ...
-
Operations Manager, Hotel Services
2 weeks ago
Encore - PSAV Presentation Services Lahaina, United StatesManages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. Operations Manager, Operations ...
-
Licensed Therapist
4 days ago
Kaiser Wailuku, United States Full timeJob Summary: · Provides ambulatory behavioral health services including evaluation, diagnosis, treatment planning, case management and psychotherapeutic intervention provided to individuals, families, groups and/or Intensive Outpatient Programs.Essential Responsibilities: Assist ...
-
Kaiser Wailuku, United States Full timeJob Summary: · The Nursing Supervisor of Staff Development, Education and Training supervises, plans, develops, implements, coordinates, directs, evaluates a variety of staff development, education and training activities and programs designed to optimize outcomes for patient/res ...
-
Licensed Mental Health Professional
4 days ago
Kaiser Wailuku, United States Full timeJob Summary: · Provides diagnostic evaluations and psychotherapy for ambulatory mental health services utilizing but not limited to case management, evaluation, diagnosis, treatment planning, and psychotherapeutic intervention provided to individuals, families, groups modalities ...
-
Senior Manager Clinic RN, Primary Care
2 weeks ago
Kaiser Wailuku, United States Full timeJob Summary: · Provides leadership for assigned larger departments/units/clinics, and administered assigned facilities. Guides nursing leadership toward excellence in practice. Ensures high quality, accessible and cost-effective health care services meeting needs of customers and ...
-
Home Health Registered Nurse, RN
1 week ago
BAYADA Home Health Care Wailuku, United States Full timeBAYADA Home Health is looking for a compassionate and dedicated Registered Nurse (RN) to join our Maui Visits team. This office works with adult and geriatric clients on a per visit basis in territories throughout Maui. This is a full time case management position. · Meet Jennife ...
-
Staff Nurse
1 week ago
Kaiser Wailuku, United States Part timeJob Summary: · Provides nursing care and services to patients/families. Provides direction to licensed practical nurses (LPNs) and nursing assistive personnel. Delegates nursing care according to legal and regulatory guidelines/statutes and organizational policies. Utilizes reas ...
-
Kaiser Wailuku, United States Full timeJob Summary: · Provides nursing care and services to patients/families. Provides direction to licensed practical nurses (LPNs) and nursing assistive personnel. Delegates nursing care according to legal and regulatory guidelines/statutes and organizational policies. Utilizes reas ...
-
Senior Clinic Manager FT Days
1 week ago
Kaiser Wailuku, United States Full timeJob Summary: · Provides leadership for assigned larger departments/units/clinics, and administered assigned facilities. Guides nursing leadership toward excellence in practice. Ensures high quality, accessible and cost-effective health care services meeting needs of customers an ...
-
LPN - Clinic I (Meds)
2 weeks ago
Kaiser Wailuku, United States Full timeJob Summary: · Under direction of Registered Nurse and medical orders of the Practitioner, provides direct and indirect nursing care in outpatient setting. In addition, orients and serves as a resource to LPN Clinic/Meds I as needed.Essential Responsibilities: Reviews and prepar ...
-
Tax and Fee Processing Specialist
2 days ago
Cascade Enterprises Launiupoko, HI, United States FreelanceYour work environment is located in the historically influenced town of Pfullingen, a place with a high quality of life and stay in the biosphere reserve of the Swabian Alb. The town, with its over 19,000 inhabitants, offers a diverse cultural and leisure activities, family-frien ...
-
Technical Purchaser
1 day ago
Phoenix Industries Wailuku, United StatesYour tasks · You create complex offers for customers as well as pre- and post-calculation of prices · You obtain offers from suppliers based on specified performance specifications and activate them independently · You create price comparisons and evaluations of prices offered on ...
-
BlueNova Industries Kaanapali, United StatesOur dynamic and rapidly growing family business, Kaeser Compressors, is one of the world's leading providers of compressors and products for compressed air technology. We employ around 8,000 employees worldwide and are active in more than 100 countries through our own sales and s ...
Guest Service Manager - Lahaina, United States - Yes& Companies LLC
Description
Job Type
Full-time
Description
Job Summary:
The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing guest inquiries and requests, and leading a team to uphold our standards of hospitality. Promote enhanced experiences to improve programs and scores for the resort. They are also responsible for technical and business matters for overnight operations which include but are not limited to, addressing guest requests and inquiries, assisting with emergencies that arise, oversight of security issues that may occur, and coverage of night audit as needed.
Essential Functions:
Job Specifications:
$55,000 per year
