- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages Front Office employees. Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Communicate performance expectations in accordance with job descriptions for each position and monitors' progress.
- Improves service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Promote positive inter-departmental relationships, and work towards success with other departments within the organization.
- Work in conjunction with the Resort Management team (RMT) to provide exceptional customer service in every interaction with owners and guests. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Collaborate with our Learning and Development team to train employees on how to maximize service levels and generate positive guest feedback.
- Recruit, interview, hire and ensure proper training of new employees.
- Conduct coaching, counseling, and disciplinary action.
- Manage overnight operations and cover night audit duties as needed.
- Ensure that staffing and supplies are managed efficiently and at levels that promote positive guest experiences.
- Manage the resort's risk through the Yes& safety program
- Ensure timely and appropriate documentation of all accidents and incidents.
- Be involved with and promote Yes& social networking initiatives for the resort.
- Proactively address issues that could negatively affect overall resort quality.
- Ensure compliance with all Front Office policies, standards, and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company policies and company standards.
- Maintain a flexible work schedule based on business needs and ensure RMT presence on property seven days per week.
- Ensure proper scheduling of all employees and sufficient coverage on all shifts.
- Approval and processing of timesheets and leave requests.
- Ability to adapt to new initiatives, change of course and prioritize appropriately.
- Perform all other duties as needed.
- 2-3 years of experiences in the timeshare and/or hotel industry preferred.
- Excellent customer service skills.
- Proficient in Word and Excel.
- Excellent oral and written English communication skills.
- Must have professional appearance.
- Paylocity
- MS Office Suite
- PMS System
- Salto
- Max Panda
- Sitting: Frequently
- Standing: Frequently
- Walking: Frequently
- Driving: Frequently
- Bending (from waist): Occasionally
- Crouching (squat): Occasionally
- Kneeling: Occasionally
- Crawling: N/A
- Climbing (stairs): Frequently
- Climbing (ladder): Rarely
- Twisting: Occasionally
- Reaching: Occasionally
- Wrist Motion: Frequently
- Items Carried: Luggage, Documents
- Distance: 100 ft.
- Times Per Day: Occasionally
- Items Moved/Lifted: Cart, Luggage, Boxes
- Times Per Day: Occasionally
- Floor: Occasionally
- Knee: Occasionally
- Waist: Occasionally
- Chest: Occasionally
- Overhead: Occasionally
- Item Name:
- Item Name:
- Item Name:
- Item Name:
- Inside/Outside: Yes
- Hot/
- Wet: No
- Noise: Yes
- Power Equipment: No
- Traffic Hazards: Yes
- Chemical Hazards: Yes
- Heights: Yes
- Dust: Yes
- Close Quarters: Yes
- Fumes/Odors: Yes
-
Nursing Service Management
1 week ago
Golden Gate Group Waikapu, HI, United States Freelance**Position at Waikapu, HI #OrdenTlichestelle** · **Starting from or earlier)** · **Permanent, full-time or part-time** · **You are important** Because the compassionate leadership of our interdisciplinary team is just as important to you as the needs of the 50 seniors entrusted t ...
-
Guest Services Manager
3 weeks ago
Marriott Hotels & Resorts Lahaina, United StatesServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questi Guest Service, Manager, Custo ...
-
Front Services Manager
2 weeks ago
Capital Vacations Lahaina, United StatesJob Summary: · To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties. · Reports to / Supervision Received: · * Manager: Suzie Moore · * Direct Super ...
-
Guest Service Manager
3 weeks ago
Yes& Companies LLC Lahaina, United StatesJob Type · Full-time · Description · Job Summary: · The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing guest ...
-
Guest Services Manager
3 weeks ago
Marriott Lahaina, United StatesMarriott Hotels Kaanapali Parkway [Assistant Hotel Manager] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering ...
-
Physical Therapist
2 weeks ago
BAYADA Home Health Care Lahaina, United States Full timeBAYADA Home Health Care is currently seeking an experienced Physical Therapist, PT, for a full time or part time opportunity performing home health visits for Maui Visits team. This office works with adult and geriatric clients on a per visit basis in territories throughout Maui. ...
-
Operations Manager, Hotel Services
3 weeks ago
Encore - PSAV Presentation Services Lahaina, United StatesManages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. Operations Manager, Operations ...
-
Home Health Registered Nurse, RN
2 weeks ago
BAYADA Home Health Care Wailuku, United States Full timeBAYADA Home Health is looking for a compassionate and dedicated Registered Nurse (RN) to join our Maui Visits team. This office works with adult and geriatric clients on a per visit basis in territories throughout Maui. This is a full time case management position. · Meet Jennife ...
-
Home Health Physical Therapist + Bonus
4 days ago
BAYADA Home Health Care Wailuku, United States Full time- Bonus Opportunity* - · BAYADA Home Health Care is currently seeking an experienced Physical Therapist, PT, for a full time or part time opportunity performing home health visits for Maui Visits team. This office works with adult and geriatric clients on a per visit basis in ter ...
-
Tax and Fee Processing Specialist
1 week ago
Cascade Enterprises Launiupoko, HI, United States FreelanceYour work environment is located in the historically influenced town of Pfullingen, a place with a high quality of life and stay in the biosphere reserve of the Swabian Alb. The town, with its over 19,000 inhabitants, offers a diverse cultural and leisure activities, family-frien ...
-
Technical Purchaser
6 days ago
Phoenix Industries Wailuku, United StatesYour tasks · You create complex offers for customers as well as pre- and post-calculation of prices · You obtain offers from suppliers based on specified performance specifications and activate them independently · You create price comparisons and evaluations of prices offered on ...
-
BlueNova Industries Kaanapali, United StatesOur dynamic and rapidly growing family business, Kaeser Compressors, is one of the world's leading providers of compressors and products for compressed air technology. We employ around 8,000 employees worldwide and are active in more than 100 countries through our own sales and s ...
-
Creditor Accountant
6 days ago
Thunderbolt Kaanapali, United StatesJOB DESCRIPTION · Compensation: EG 7 · Position within the framework of temporary employment · We are looking for you · For one of our clients based in Siegen, we are currently seeking a Creditors Accountant (m/f/d). The position is within the framework of temporary employment, w ...
-
Employee in the area of Value Added Services
6 days ago
Spectrum Dynamics Kaanapali, United StatesYour future. What to expect · Compilation of service packages, sealing sets and assemblies according to parts lists · Creation of individual and secondary packaging according to packaging regulations · Internal transport with forklifts · Operation of various packaging machines · ...
-
Warehouse Employee
1 week ago
Phoenix Industries Kaanapali, HI, United States FreelanceARWA Personaldienstleistungen GmbH represents: · A - Attractive employer. · R - Respectful interaction. · W - Valuable employees. · A - Excellent service. · With ARWA Personaldienstleistungen GmbH, you will find a secure job with diverse tasks and attractive collective pay in **K ...
-
Spa Massage Therapist
5 days ago
Marriott International, Inc Lahaina, United StatesAdditional Information · On Call, Commission Only · Job Number · Job Category · Spa · Location · The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States · VIEW ON MAP · Schedule · Part-Time · Located Remotely? · N · Relocation? · N · Positi ...
-
Recreation Supervisor
1 day ago
Marriott International, Inc Lahaina, United States Full timeAdditional Information Pay: $31.25/hour · Job Number · Job Category Golf, Fitness, & Entertainment · Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...
-
Kai Cafe Barista
1 day ago
Marriott International, Inc Kapalua, United States Full timeAdditional Information Pay: $22.43/hour, Open availability and flexible schedule. · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Re ...
-
Spa Attendant
1 day ago
Marriott International, Inc Kapalua, United States Part timeAdditional Information Pay: $22.49/hour, 2 Days Availability per Week · Job Number · Job Category Spa · Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position ...
-
In Room Dining Busser/Food Runner
1 day ago
Marriott International, Inc Lahaina, United States Full timeAdditional Information Pay: $22.49/hour · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type ...
Guest Service Manager - Lahaina, United States - Sands Of Kahana
Description
ApplyJob Type
Full-time
Description
Job Summary:
The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations.
Their responsibilities include supervising front desk operations, managing guest inquiries and requests, and leading a team to uphold our standards of hospitality.
Promote enhanced experiences to improve programs and scores for the resort.They are also responsible for technical and business matters for overnight operations which include but are not limited to, addressing guest requests and inquiries, assisting with emergencies that arise, oversight of security issues that may occur, and coverage of night audit as needed.
Essential Functions:
Job Specifications:
Systems:
Work Posture Requirements:
Carrying Requirements:
Moving/Lifting Requirements:
Moving/Lifting Levels/Heights:
Push/Pull Requirements:
Furniture Frequency:
Rarely
Shampooer Frequency:
Rarely
Vacuum Frequency:
Occasionally
Utility Cart Frequency:
Occasionally
Environmental Conditions:
Cold Temperatures:
Yes
$55,000 per year
