- Manager: Suzie Moore
- Direct Supervisor: Suzie Moore
- Indirect Reporting Relationship: Director of Resort Operations
- Spot-check audit reports for accuracy and delegate corrections to appropriate personnel.
- Handling front office employee complaints, problems, and work performance problemsfollowing up on same.
- Handling guest problems that are beyond the front desk clerk's jurisdiction.
- Coordinating operational problems between departments.
- Planning and implementing all procedures and policies concerning front desk operations.
- Making sure all reports are completed in a timely manner at month's end.
- Coordinating all work projects to be done as side work by the front desk.
- Coordinating all upgrades, making sure payments are made immediately and guests are satisfied; handling actual encounters with guests whenever necessary.
- Perform exceptional customer service
- Greet and attend to guest
- Ensure a smooth check-in and check-out procedure
- Accommodate to guest needs
- Distribution of mail
- Maintain accounts
- Check balance accounts
- Daily reconciliation
- Monthly deposits
- Telephone etiquette
- Prompt and professional
- Correct/follow up with guest requests
- Identify problem(s) and correct thru appropriate departments; follow up
- Inventory Control
- Keys and gate cards
- Responsible for his/her maintenance of uniforms and nametags.
- Reservations
- Room inventory
- Employee Supervision and Development
- Assume leadership role
- Training of new employees
- Scheduling
- Ordering of supplies
- Recruiting of new employee
- Discipline and reward GSR
- Problem-solving
- Budget management
- Payroll
- Other tasks as required by General Manager.
- High school diploma or equivalent
- 2+ years in the management field
- Previous hotel experience preferred
- Must have good oral and written communication skills
- Ability to multi-task
- Excellent interpersonal and leadership skills
- Exposure to chemicals and elements of local environment.
- Computer, phone, mouse, keyboard, calculator, copier, fax machine
- Ability to stand while using the computer or phone and completing work-related tasks.
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Front Services Manager - Lahaina, United States - Capital Vacations
Description
Job Summary:
To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties.
Reports to / Supervision Received:
Job Expectations:
Essential Functions:
Knowledge, Skill, and Experience:
Minimum Education (or substitute experience) required:
Minimum Experience required:
Skills Required:
Typical Working Conditions:
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
Equipment Used:
(List all manual and automated equipment used in the course of performing essential functions.)
Essential Physical Tasks:
(List all physical tasks encountered in performing essential functions.)
