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Director, Information Technology - San Mateo, United States - Sony PlayStation
Description
Why PlayStation?PlayStation isn't just the Best Place to Play — it's also the Best Place to Work.
Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.At SIE, the IT Service & Support function is critical to enabling smooth business operations, productivity, and customer satisfaction.
This is a hands-on leadership role with a unique set of challenges and huge opportunities to develop and mature the operation as it continues to globalize.
As a leader in the IT S&S space, you are responsible for championing a vision that aligns with, and further enables SIE's growthYour principal responsibilities include:
Development of a strategic approach to IT engagement across the Americas and Europe
Implementation of a global ITSM capability, coordinating IT managers across regions
Driving transformational changes to IT Support capabilities to increase data-driven automation and self-service solutions
This highly collaborative leadership role includes working with a globally distributed team to understand the requirements of our internal customers and deliver flexible solutions to support changing business needs.
You have the opportunity to develop:
Direction and management of Tier 1 support
Service level agreements (SLAs) and key performance indicators to assess performance against established benchmarks
Introduce technology solutions that reduce the dependency on Tier 1 services
Business ownership of the ITSM toolset, aligning development to strategic direction
Service Transition and Knowledge Management
Hardware and software asset management
On/offboarding, IT inductions, Walk-Up Desk and meeting room support
Shared responsibility for event support and AV/VC management
Success in this role requires close partnership with senior managers of Tier 2 IT Support, leaders across the wider IT organisation and key business functions such as Information Security & Facilities Management.
You will bring extensive technical expertise coupled with a strong customer focus, excellent data analysis skills and a proven team-building track record.
We are looking for a leader with a focus on operational excellence, and passion that is contagiousDescription:
Attracts and empowers highly engaged, passionate, diverse, driven talent, leading and inspiring our globally distributed Service & Support function
Transformative leader who maintains an evergreen view of our future state, challenges the status quo, and delivers measurable results against critical initiatives
Experienced operational leader, driving excellence and continuous improvement within their team and across the organization
Develops strong operational team structure and actively promotes succession planning
Actively assumes ownership of new initiatives and showcases steadfast outcomes
Prepares and presents comprehensive and meaningful reports on Service & Support metrics for senior leadership
Energetically, passionately, and successfully works across organizational boundaries, collaborating to deliver 'best in class' support services
Creates an environment for teams to innovate, self-improve and implement with urgency and accuracy
Strong advocate for workplace diversity, equity, and inclusion
Demonstrates leadership and expertise by identifying and optimizing automated self-service capabilities to drive efficiencies
Participates in roadmap discussions, identifies key areas for improvement in the support space and incorporates these goals into ongoing & future development initiatives
Essentials:
Extensive recent experience managing a third-party vendor delivering IT services into an Enterprise environment
Strong budget management skills
Proven success in delivering successful IT support at an enterprise scale and developing groundbreaking IT Service Management capabilities
Experience in researching new and emerging technologies to realize potential value, business fit, operations, and cost efficiencies
Drive and passion for technology leadership with the ability to excite, mentor, develop and empower team members
Outstanding verbal/written communication skills with a presentation style that engages a diverse audience
Effective at working with geographically remote and culturally diverse teams
Preferred:
Deep technical/business process experience with ITSM toolsets, preferably ServiceNow
BS or MS degree in Information Technology or Information Security or equivalent experience
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Please refer to our
Candidate Privacy Notice
for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
here
to learn more.
The estimated base pay range for this role is listed below.
$186,600 — $279,800 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer.
All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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Director, Information Technology professionals in San Mateo
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Santanu Biswas
Adobe Campaign Specialist | AEP | RT CDP | AJO