An Information Technology Project Lead is a person who oversees and manages a project related to information technology - Mountain View, United States - Velocity Enterprises

Velocity Enterprises

Verified Company

Mountain View, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Position: Process Lead – Service Desk

Location: Mountain View/ Hybrid work in Mountain View

Key Responsibilities:

We are seeking a dedicated and experienced Service Desk Project Manager to join our IT Service Desk team.
In this role, you will lead the planning, execution, and monitoring of projects aimed at enhancing our customers' service desk experience.
You will collaborate closely with stakeholders to understand requirements, develop solutions, and deliver results.

Responsibilities:

Plan, execute, and monitor projects to improve the Service Desk experience.
Identify opportunities for improvement in the Service Desk.
Develop and implement solutions to optimize service desk processes.
Collaborate with stakeholders from various departments to understand requirements and develop solutions.
Analyze service desk data to identify trends and patterns.
Create reports and presentations to showcase project progress and results.
Ensure compliance with SLAs and KPIs.
Promote a customer-centric culture in the service desk.

Requirements: