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Cape Coral

    Service Support Specialist - Cape Coral, United States - SCI Shared Resources LLC

    SCI Shared Resources LLC
    SCI Shared Resources LLC Cape Coral, United States

    5 days ago

    Default job background
    Description
    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work


    This role provides exemplary customer service in all areas of helping client families following the loss of a loved one.

    A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs.

    The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.


    JOB RESPONSIBILITIES
    Meets regularly with Funeral Director(s) to ensure customer needs are met

    Frequently communicates with families to coordinate activities

    Takes first calls and dispatches removal teams

    Collects vital information, files death certificates and insurance claims

    Schedules appointments for Funeral Directors

    Designs and prints memorials; creates, scans, and corrects arrangement documents

    Orders merchandise, flowers, urns

    Schedules services including coordinating with churches, cemeteries and staff

    Assists with setting up funeral/visitation areas and take down

    Assists during funeral services and events

    May be required to ensure company vehicles are clean and fueled, prior to and after services

    Adheres to all Company and Regulatory requirements

    Performs other administrative duties for the location when time permits

    MINIMUM Requirements

    Education

    High School diploma or equivalent

    Certification/License

    Good driving record and valid driver's license

    Experience

    2 years of experience in an office clerical or customer service capacity required

    Experience working in a customer-focused and fast-paced professional environment required

    Funeral industry experience preferred but not required

    Knowledge, Skills and Abilities

    Strong knowledge of computers and software

    Above average communication skills

    High level of compassion and integrity

    Problem solving skills

    Ability to multi task and set priorities

    Ability to maintain confidentiality

    Ability to work beyond standard business hours including weekends

    Detail oriented

    Professional team player

    Pro-actively seeks out tasks

    Motivated, enthusiastic work ethic

    Work CONDITIONS

    When considering the work hours associated with this job, the following factors may apply:

    Work Environment

    Mostly works indoors during all seasons and weather conditions

    Occasional work outdoors

    Limited amount of local and/or multiple location traveling required

    Professional dress is required when in contact with families

    Work Postures

    Sitting continuously for many hours per day, up to 6 hours per day

    Occasional periods of time standing, up to 3 hours per day

    Climbing stairs to access buildings

    Physical Demands

    Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    Ability to lift up to 20 pounds

    Work Hours

    Working beyond "standard" business hours as the need arises

    Postal Code: 33991

    Category (Portal Searching): Operations


    Job Location:
    US-FL - Cape Coral


    Job Profile ID:
    F00349


    Time Type:
    Full time


    Location Name:
    Coral Ridge Funeral Home & Cemetery
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