Software Technical Support Specialist Ii - Bonita Springs, United States - EyeMD EMR

Description

Rapidly growing Electronic Medical Records (EMR) software company seeking a full-time salaried Technical Support Specialist. This position will primarily consist of telephone & remote access support.

Duties include software installation, installing and troubleshooting diagnostic equipment & device integrations, troubleshooting technical & training related issues, identifying/troubleshooting bugs/feature requests and submitting them to developers for review, and recommending hardware/software solutions to clients.

Designing and Installing Microsoft Windows Server 2012/newer based systems
Active Directory/Workgroup Authentication
Network/Workstation/Server Best Practices
Server Fault Tolerance Best Practices
Server Backup Best Practices
Group Policies
Server and Workstation Troubleshooting/Maintenance
WAN Infrastructures including VPN
Remote Desktop/Terminal Services
Network Design/Troubleshooting/Maintenance
Database Maintenance & Reporting
Effective Communication with Clients & End Users
MCSE Certification or equivalent experience
Bachelor's Degree or equivalent experience
Exceptional Troubleshooting Skills

Healthcare IT
Hospital/Large Organization IT
Healthcare EMR Software Implementation & Support
Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)
Interfacing with Medical Diagnostic Test Machines for Ophthalmology
Custom Server/Workstation Building
Client Facing Sales Experience
Public Speaking
Training/Education
Virtualization Technologies such as HyperV and VMWare
Citrix Presentation Server/Citrix Certifications
Microsoft Fax Server
Server Redundancy/Server Fail Technologies
Server Farming
DOS Command-Line Scripting (Batch Files)
Cisco IOS