-
Manager, Telecommunications Services
3 weeks ago
Commonwealth of VA Careers Norfolk, United StatesTitle: · Manager, Telecommunications Services · Agency: · Tidewater Community College · Location: · Norfolk - 710 · FLSA: · Exempt · Hiring Range: · $90,000-$105,000, commensurate w/ qualifications · Full Time or Part Time: · Full Time · Additional Detail · Job Description ...
-
Manager, Telecommunications Services
3 weeks ago
Tidewater Community College Norfolk, United States**Title**:Manager, Telecommunications Services · **Agency**:Tidewater Community College · **Location**:Norfolk - 710 · **FLSA**:Exempt · **Hiring Range**:$90,000-$105,000, commensurate w/ qualifications · **Full Time or Part Time**:Full Time · Additional Detail · Tidewater Commun ...
-
Communications Specialist
1 day ago
Childrens Hospital of The King's Daughters Norfolk, United StatesGENERAL SUMMARYThe Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Work involves receiving critical information from healthcare providers, identi ...
-
VVoIP Engineer
3 weeks ago
General Dynamics Information Technology Portsmouth, United StatesTelecommunications Analyst Senior · Transform technology into opportunity as a Telecommunications Analyst Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningfu ...
-
Support Specialist-Patient Experience
3 weeks ago
Faith Regional Health Services Norfolk, United StatesSummary: · This position is responsible for answering all incoming calls to the main hospital line, providing general information to callers, and accurately routing callers to the appropriate location. The Support Specialist will perform job functions utilizing the current telec ...
-
CATV Field Sweep Technician
3 weeks ago
CCI Systems Norfolk, United States Full timeLocation: Position requires travel so candidate can be located anywhere within the U.S. · Why CCI? CCI Systems, Inc. is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design se ...
-
Risk Analyst
3 weeks ago
Risk Mitigation Consulting, Inc. Norfolk, United StatesJob Description · Job Description Salary: $90,000 - $110,000RMC is seeking a Risk Analyst with DoD Secret Clearance for a remote position in the Norfolk, VA area. · Are you ready to embark on a fulfilling and impactful career journey with Risk Mitigation Consulting (RMC)? We're ...
-
Communications Oprtr, Flexi
1 week ago
Chesapeake Regional Healthcare Chesapeake, United States FlexiJob Summary · The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system. · Essential Duties and Responsibilities · These duties and responsibilit ...
-
Installation and Repair Technician
3 days ago
Commonwealth of Virginia Chesapeake, United StatesTitle: Installation and Repair Technician · Agency: Tidewater Community College · Location: Chesapeake - 550 · FLSA: Nonexempt · Hiring Range: $20.03 per hour, part time · Full Time or Part Time: Part Time · Job Description: · Tidewater Community College has served South H ...
-
Supervisor, Inbound Sales
1 day ago
Cox Enterprises Chesapeake, United States Full timeJob Description · As a Supervisor, Inbound Sales, you will play a pivotal role in the continued stability and growth of our organization by driving call center sales and retention of all Cox residential products and services via the call center sales channel, while ensuring cust ...
-
CLevelCrossing Norfolk, United StatesVice President Telecommunications Program Office · Salary · $98,980.00 to $130,000.00 · Posted on · Feb 23, 2022 · Apply for this job · your email: · upload resume: · Profile · Directs the NEXCOM Telecommunication Program Office. Formulates policy and procedures for the person ...
-
Business Development Manager
21 hours ago
REI Virginia Norfolk, United StatesDo you want a career that challenges you and takes you to the next level?If so - join our team We are an innovative Business Development Firm that specializes in account management and sales for the telecommunications industry. Our high-profile partnerships put us at the forefron ...
-
Verizon Representative
1 week ago
US Telecommunications, Inc. Norfolk, United StatesJob Description · Job DescriptionUS Telecommunications (USTCi) is expanding our Field Sales team and we're seeking a highly motivated Outsides Sales Representative to promote Verizon's market-leading 5G services (Home Internet and Wireless) to customers in the Norfolk, VA market. ...
-
Public Safety Telecommunicator III
2 days ago
City of Norfolk, VA Norfolk, United StatesPublic Safety Telecommunicator III Print ) Apply ? Public Safety Telecommunicator III Salary $53, $58,000.00 AnnuallyLocation Norfolk, VAJob TypePermanent Full-timeJob Number12167DepartmentEmergency 911 Division - Norfolk Police DepartmentOpening Date06/03/2024Closing Date6/13/20 ...
-
Sales Engineer
1 week ago
Finger Lakes Technologies Grp Portsmouth, United StatesAbout Us · We are a leading organization headquartered in Albany, New York, specializing in providing advanced telecommunications solutions. We offer a comprehensive suite of high-bandwidth connectivity solutions, featuring Ethernet, wavelength, and dark fiber services. Addition ...
-
Public Safety Telecommunicator III
1 week ago
City of Norfolk, VA Norfolk, United StatesPublic Safety Telecommunicator III · Print ) · Apply · ? · Public Safety Telecommunicator III · Salary · $53, $58,000.00 Annually · Location · Norfolk, VA · Job Type · Permanent Full-time · Job Number · 12167 · Department · Emergency 911 Division - Norfolk Police De ...
-
Secret IT Support Specialist
3 weeks ago
Spectrum Comm Inc Norfolk, United StatesJob Description · Job DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. · Key Roles and Responsibilities · As an IT Technical Support Specialist, you should have experience or the abi ...
-
Secret IT Support Specialist
4 days ago
Spectrum Comm Norfolk, United StatesSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. · Key Roles and Responsibilities · As an IT Technical Support Specialist, you should have experience or the ability to acquire skills related t ...
-
Customer Service Associate
3 weeks ago
REI Virginia Beach Norfolk, United StatesJob Description · Job DescriptionRoyal Executives is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabil ...
-
VVoIP Engineer
5 days ago
General Dynamics Portsmouth, United StatesResponsibilities for this Position · Location: USA VA Portsmouth - St Juliens Creek Annex (VAC409) · Full Part/Time: Full time · Job Req: RQ169206 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obta ...
Manager, Telecommunications Services - Norfolk, United States - Virginia Community Colleges
Description
Please see Special Instructions for more details.In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their
AHPLetter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
AHPif they also provide an
AHPLetter.
To request an
AHPLetter, use this link:
or call
DARSat , or
DBVIat
Posting Summary
Working Title
Working Title
Manager, Telecommunications Services
Role Title
Role Code
Role Code
39112-SW
FLSA
FLSA
Exempt
Pay Band
Pay Band
05
Position Number
Position Number
295R0337
Agency
Agency
Tidewater Community College
Division
Division
Tidewater Community College (Div)
Work Location
Work Location
Norfolk - 710
Hiring Range
Emergency/Essential Personnel
Yes
EEO Category
Full Time or Part Time
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
8:30 AM – 5:00 PM, to include availability to work after hours and/or weekends and on-call.
Sensitive Position
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force.
TCC
is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (
TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.
The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions.
Of South Hampton Roads residents enrolled in higher education 36% enrolled atTCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Manager of Telecommunications Services works collaboratively with other technology managers and college faculty/staff. Working within the framework and mission of
OIS , the incumbent directs the operational, technical, and personnel activities of the Telecommunications Services sections.
The Incumbent assists in the strategic planning for Network and Communications Services (NetCom) projects involving telecommunications and support services; Oversees the maintenance and operation of the college's 2000+ station Cisco VoIP system that is distributed across 4 college campuses and 3 instructional centers.
Major emphasis is directed toward initiatives intended to continually improve the reliability and performance of the college's VoIP phone and voicemail systems.
Manages Telecommunications Engineers, Analyst,WAN
Administrators, and Support staff to design and test VoIP enhancements and
WAN
services prior to deployment. Provides technical assistance in network planning, engineering, and deployment as the system is expanded. Develops, implements, and enforces written procedures for network operations, monitoring, and security. Keeps supervisor informed of issues impacting the confidentiality, availability, and integrity of the college's telecommunications infrastructure. Acts as liaison between the college and external agencies concerning telecommunications communications. Provides engineering and consulting support with Cisco Call Manager and Unity software.
Additionally, the incumbent supervises the daily operation of the Support Coordination Desk that is responsible for call accounting, problem tracking/management, and first level telephone support.
Special AssignmentsMay be required to perform other duties as assigned.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required QualificationsDemonstrated ability to determine, evaluate and diagnose complex VoIP call routing problems and system performance issues, and to implement timely solutions.
Working knowledge ofWAN/ LAN
industry standards, protocols, and hardware including gateways, routers, and Ethernet switches.
Demonstrated ability to provide technical leadership and train support staff in the installation, configuration, troubleshooting and repair of telecommunications and VoIP telephone devices in a multi-protocol, enterprise,
WAN/ LAN
environment.
Ability to conduct technical research, analyze complex networking problems, and develop optimum solutions for voice and data services in a
TCP /IP environment.
Strong verbal and written communication skills sufficient to interact with a variety of end users and technical staff.
Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team.
Ability to work under pressure; meet inflexible deadlines; deal with difficult situations while maintaining composure.Demonstrated ability to implement and maintain call accounting, billing, and support tracking/management systems in a large, multi-campus Cisco VoIP implementation.
Ability to prepare project implementation plans, progress reports, policies/procedures and other documentation as needed by supervisor and/or staff members.Working knowledge of network protocol analyzers such as Wildpackets, Sniffer, or similar troubleshooting tools.
Knowledge of project budget management, project execution and control, resound planning, and technology deployment as well as independent decision-making and problem solving.
Strong leadership skills with demonstrated ability to mentor project members by promoting good working relationships and managing to project priorities and objectives.
Knowledge of business and process analysis techniques; strong analytical and problem-solving skills.Competency with MS Project, MS Teams, and MS Office.
Knowledge of MS Teams Phone.
Knowledge of superior customer service standards and practices.
Availability to work after hours and/or weekends and on-call, as specified by supervisor.
Experience in the development, operation, and maintenance of voice and data services in a multi-protocol,
WAN/ LAN
environment.
Experience installing and troubleshooting Ethernet network routers, switches, hubs, and cabling.
Extensive experience designing, implementing, and supporting Cisco's Call Manager and Unity VoIP systems in a complex, multi-protocol
WAN.
Experience supervising and coordinating the activities of others.
Additional Considerations
As delineated in the Required Qualifications section
Operation of a State Vehicle
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
Local travel to the college's four campuses is required.
Posting Number
Posting Number
CLS_3038P
Recruitment Type
Recruitment Type
General Public - G
Number of Vacancies
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
Job Open Date
05/17/2024
Job Close Date
Job Close Date
06/14/2024
Agency Website
Agency Website
Contact Name
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide theirAHP
Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (
DARS), or the Department for the Blind & Vision Impaired (
DBVI).
AHP
if they also provide an
AHP
Letter. To request an
AHP
Letter, use this link:
or call
DARS
at , or
DBVI
at
Additional Information
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment).
Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest.For more information, please follow this link:
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce.
Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications.
We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA StatementThe
VCCSis an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA
and
ADAAA ),
VCCS
will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Required fields are indicated with an asterisk (*).
#J-18808-Ljbffr