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Business Analyst - Mead, United States - Lumen Solutions Group Inc.
Description
About UsLumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA.
As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients.
Our client base includes Fortune 500, Government, non-profit and emerging growth companies.Position:
Business Analyst - Senior
Purpose
The Senior Business Analyst is responsible for the collection, analysis and documentation of a client s business requirements for one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
Manages client s priorities of projects and requests.
Works with multiple business partners within one or more business units to align technology solutions with business strategies.
Demonstrates an in-depth knowledge of a business area in the context of the business client s unit to identify and communicate how IT solutions can assist.
Manage client s priorities of projects and requests.
Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs.
Conduct feasibility studies and drafts proposals for evaluation by appropriate users and managers.
Develop and present business cases.
Develop, write, and communicate business requirements for the design and implementation of business solutions.
Procure technical assistance to help in problem resolution.
Review test plans and monitor the testing process to ensure that business results are adequately tested with minimal risk.
Develop Service Level Agreement.
May assist in the selection of vendors for clients in accordance with IT standards and specifications.
Investigate, resolve and escalate problems.
Monitor and analyze metrics to ensure customer satisfaction.
Promote an understanding of IT roles, processes and activities to the business units.
Support and participate in the formal reporting of project status.
Manage customer expectations.
Deliverables
High Level Business Objective
Business Requirements Document
Functional Requirements Document
Technical Requirements Document
Business Analysis Diagrams (Business Process Flows, Sequence Diagrams, Workflow Diagrams, Activity Models)
Requirements Traceability Matrix
Requirements
Five or more years related work experience.
Bachelor's degree in a technical discipline such as Computer Science, Information Technology, Systems Engineering, or related field, or specialized training and equivalent work experience.
Proficient with Microsoft Office Tools such as Word, Visio and PowerPoint
Proficient with Microsoft Office Tools such as Word, Visio and PowerPoint
Some knowledge of requirements elicitation, analysis and documentation
Some knowledge of business analysis, quality assurance, and workflow tools and/or practices
Some knowledge of business case development and presentation
Some knowledge of technology solution assessment and validation
Effective professional relationship building skills.
Ability to lead, design, and facilitate multiple concurrent workshops and deliver effective presentations that are valued by the client.
Demonstrated ability to quickly learn existing business processes and combine knowledge from multiple disciplines in order to produce an optimal business solution.
Possess the skills to initiate, evaluate, develop and influence users on adoption of solid, actionable recommendations.
Strong analytical thinking and problem-solving skills.
Effective negotiation and conflict management skills
Ability to execute project deliverables in an independent fashion.
Excellent written and verbal communication skills to both business users and technical staff
Ability to work closely with peers and team members in a collaborative manner.
Ability to ensure compliance to guidelines, controls, policies, and procedures.
Preferred
Business analysis certification such as the Certified Business Analysis Professional (CBAP).
Master's degree.
Experience with the ARROW reservation system or similar travel systems.
Experience with Enterprise Applications such as SAP and/or Ariba.
Experience with Distributed Systems such as E-Commerce sites, Kiosks, Point of Sale (POS) Systems, and Mobile Devices
Experience in the travel/airline industry.
Three to five years of experience working with project managers to plan business analysis and highlight risks and issues.
Three to five years of experience working with business users to define accurate, meaningful and measurable business cases, functional requirements, technical requirements, and use cases.
Three to five years of experience partnering with business owners to ensure expectations and requirements are met and managed.
Three years of experience using Microsoft SharePoint 2010
Work Location:
Work location is expected to be one of the below:
Washington, DC
Wilmington, DE
Atlanta, GA
Philadelphia, PA
Lumen Solutions Group Inc.
is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.
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