Jobs
>
Pittsburgh

    Enrollment Marketing and Operations Specialist - Pittsburgh, United States - Carlow University

    Carlow University
    Carlow University Pittsburgh, United States

    1 month ago

    Default job background
    Full time
    Description
    Enrollment Marketing and Operations Specialist


    The Enrollment Marketing and Operations Specialist plays a pivotal role in supporting the technical, operational, and marketing functions of the office.

    They routinely utilize the institution's Constituent Relationship Management (CRM) tool, Student Information System (SIS), and external application services to conduct daily tasks, including data entry, application processing, reporting, and training.

    The incumbent will manage the dissemination of electronic and SMS communications and be an in-house expert on the Deliver module within Technolutions Slate (the CRM used by Carlow's Office of Admissions).

    They also function as a key contributor to the quality assurance of data.

    This position is eligible for hybrid or remote work status.


    REQUIRED QUALIFICATIONS
    A high school diploma or GED is required
    Experience with using CRMs and/or marketing automation software
    A high energy level, strong attention to detail, and outstanding project management skills
    Ability to work with, understand, analyze, and manipulate data
    Excellent oral and written communication skills
    Strong interpersonal, teamwork, and customer service skills
    Ability to work within a team, multi‐task, take initiative, and function with minimal supervision
    Must be able to solve problems, think, and make decisions quickly and independently in a fast-paced environment Comfort with change
    Intermediate knowledge of word processing and spreadsheet applications; Broad technical knowledge.
    Flexibility to work some evenings and weekends is required to support time-sensitive communications or events.

    PREFERRED QUALIFICATIONS
    An associate or bachelor's degree is preferred
    Previous experience with Technolutions Slate strongly preferred
    Prior experience in a higher education environment, particularly in college admission, enrollment, or marketing/communications.

    PRIMARY RESPONSIBILITIES
    Marketing Functions
    Build and maintain email templates, populations, and drip marketing campaigns in Technolutions Slate CRM.

    Manage the day-to-day setup of email/SMS messages, recipient lists, liquid markup/conditional logic, and A/B testing for all mailings in Slate, including ad-hoc messages, process/deadline reminders, and form/event communications.

    Contribute to marketing and communication strategies and assist with copywriting and proofreading/editing.

    Stay current with available institutional marketing libraries, toolkits, templates, and assets (e.g., flyers, graphics, photos, videos, etc.), consult with the Marketing and Communications team on future needs, and track/report on their use and efficacy in enrollment efforts.

    Secure proper internal approvals before campaign deployment to ensure accuracy of content, consistency in tone and messaging, and alignment with brand and accessibility standards.

    Support construction and maintenance of Slate landing pages and portals.

    Analyze data to assess the effectiveness of communications efforts and deliverability of email campaigns; monitor and research other institutions' marketing approaches and industry-specific trends; provide recommendations for immediate or future adjustments to strategy.

    Support enrollment-specific marketing partner/vendor relationships.

    Collaborate with internal colleagues and assist with project management, content creation, production, printing, mailing, and tracking of print marketing materials and correspondence.

    Operational Functions

    Manage data entry and technical aspects of the enrollment process within the CRM (Slate), SIS (Ellucian Colleague), and Liaison/CAS systems.

    This includes the processing of admission applications, transcripts, letters of recommendation, personal statements, program-specific materials, etc.

    Download, format, and import data and materials from external vendors, application sources (e.g., Liaison/CAS, Common App), test scores, ISIRs, etc.

    into the CRM and SIS (as applicable).

    Serve in a key supporting capacity for our graduate health science programs, including weekly meetings with program faculty, prerequisite coursework review, and applicant tracking.

    Contribute to the implementation, configuration, integration, and ongoing maintenance of the CRM, SIS, external application systems, middleware, and other related technologies.

    Generate daily, weekly, monthly, and annual reports/lists related to the enrollment operation. Build queries and reports for constituents within the office and campus community as requested.
    Create and maintain detailed documentation of systems and processes.
    Train professional and student staff and faculty members on proper usage of the CRM.
    Ensure data integrity through quality assurance reports and processes.
    Seek opportunities for process improvements and re-engineering.
    Support the overall business operation through email and mail processing, as needed.
    Other
    Attend and participate in the planning of applicable admissions/recruitment events (e.g., accepted students' day, orientation, etc.).
    Maintain a high degree of confidentiality.

    Demonstrate and reflect an understanding of, and commitment to, the mission and core values of Carlow University and the Sisters of Mercy.

    Exhibit professional behavior as a representative of the institution.
    Other duties as assigned to support the goals of the office and university.

    Carlow University is Devoted to....
    A culture of integrity, dignity and respect for all
    A strong commitment to social justice
    Ethical forward-thinking leadership
    Comprehensive medical, dental, vision, life & disability benefits package
    Tuition benefits for undergraduate and graduate programs
    Health Savings Account and Flexible Spending Account options
    Wellness and Employee Assistance Program
    Complimentary use of Carlow's fitness center and amenities

    Successful candidates must be committed to envisioning the future of liberal arts and professional education in a rapidly changing environment; have experience working with diverse populations; actively support Carlow's commitment to equity, inclusion, and community; and be able to articulate how they will contribute to Carlow University's Catholic, Mercy mission and values through their teaching, scholarship, and service.

    Carlow University is a comprehensive Catholic University situated in a culturally rich and diverse urban setting of Pittsburgh, Pennsylvania.

    Founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated.

    Carlow is an institution grounded in the liberal arts while also offering strong professional programs, committed to engaging its diverse community in a process of life-long learning, scholarship, research, and service.

    Degrees are offered at the baccalaureate, master's, and doctoral levels.

    Carlow University aims to provide transformational educational opportunities rooted in social justice for a diverse community of learners, and to empower them to excel in their chosen work as compassionate, responsible leaders in the creation of a just and merciful world.

    Carlow University employees commit themselves to the highest standards of ethical conduct.

    They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

  • Collabera

    Operations Specialists

    6 days ago

    Collabera Pittsburgh, United States

    Home · Search Jobs · Job Description · Operations Specialists · Contract: Pittsburgh, Pennsylvania, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 5 days, 3 hours left · Apply · Position Details: Industry Banking & Finance · Work Location Pittsburgh, ...

  • Collabera

    Operations Specialists

    1 week ago

    Collabera Pittsburgh, United States

    Home · Search Jobs · Job Description · Operations Specialists · Contract: Pittsburgh, Pennsylvania, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 6 days, 3 hours left · Apply · Position Details: Industry Banking & Finance · Work Location Pittsburgh, ...

  • Insight Global

    Operations Support Specialist

    2 weeks ago

    Insight Global Pittsburgh, United States

    POSITION TITLE: Operations Support Specialist · LOCATION: Green Tree, PA - 5 days a week onsite · DURATION: 6-month contract to hire · ***Interviews will be conducted ON-SITE*** · MUST HAVES: · Successful completion an Associate's Degree · 1-2 Years of experience with data entr ...

  • PNG Companies LLC

    Operations Center Specialist

    5 days ago

    PNG Companies LLC Pittsburgh, United States Full time

    delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. · Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are ...

  • Murtech

    Billing Operations Specialist

    2 weeks ago

    Murtech Pittsburgh, United States

    Job Description · Job DescriptionJob Title: Billing Operations Specialist Location: 1day/week on-site - Pittsburgh, PA 15275 Purpose:The Billing Operations Specialist bills and collects assigned payer accounts. The Billing Operations Specialist works closely with payers to determ ...

  • IntePros Consulting

    Derivatives Operations Specialist

    3 weeks ago

    IntePros Consulting Pittsburgh, United States

    IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Derivative Operations Specialist for a critical engagement in Pittsburgh, PA.Derivatives Operations Specialist role & responsibilities: The incumbent will be part ...

  • Insight Global

    Operations Support Specialist

    1 week ago

    Insight Global Pittsburgh, United States

    POSITION TITLE: Operations Support Specialist · LOCATION: Green Tree, PA - 5 days a week onsite · DURATION: 6-month contract to hire · Interviews will be conducted ON-SITE · MUST HAVES: · Successful completion an Associates Degree · 1-2 Years of experience with data entry ...

  • BNY Mellon

    ISD Fraud Operations Specialist

    4 weeks ago

    BNY Mellon Pittsburgh, United States

    ISD Fraud Operations SpecialistBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars ...

  • Synergy Staffing

    Cybersecurity Operations Specialist – Hybrid

    5 days ago

    Synergy Staffing Pittsburgh, United States Full time / Permanent

    The Cybersecurity Operations Specialist will report to the Senior Manager, Cybersecurity Operations under the direction of the Chief Information Security Officer (CISO). This position plays a critical role in protecting technology through cyber monitoring and proactive initiativ ...

  • Howmet Aerospace

    Cybersecurity Operations Specialist

    2 weeks ago

    Howmet Aerospace Pittsburgh, United States

    ResponsibilitiesJoin Howmet Aerospace's Corporate Information Security team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are advancing our solid set of security tools to enable our busine ...

  • Free Market Health

    Configuration Operations Specialist

    4 days ago

    Free Market Health Pittsburgh, United States

    Overview · As part of the Operations team at Free Market Health, the Configuration Operations Specialist will be responsible for research and operations support related to referral intake. As part of a growing team in a fast-paced, start-up environment, this position will suppor ...

  • Howmet Aerospace

    Cybersecurity Operations Specialist

    1 week ago

    Howmet Aerospace Pittsburgh, United States

    Responsibilities · Join Howmet Aerospace's Corporate Information Security team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are advancing our solid set of security tools to enable our bu ...

  • Free Market Health

    Configuration Operations Specialist

    4 hours ago

    Free Market Health Pittsburgh, United States

    Job Description · Job DescriptionSalary: · Overview · As part of the Operations team at Free Market Health, the Configuration Operations Specialist will be responsible for research and operations support related to referral intake. As part of a growing team in a fast-paced, star ...

  • Thermo Fisher Scientific

    Supplier Quality Operations Specialist

    2 weeks ago

    Thermo Fisher Scientific Pittsburgh, United States Full time

    : Administration, coordination, and execution of Supplier Quality Operations processes, including but not limited to Customer Complaints, Recalls, and Change Notifications. · Work cross-functionally with various departments, including the Commercial Sales Team, Portfolio Manag ...

  • Aqua America

    Operations Center Specialist

    2 weeks ago

    Aqua America Pittsburgh, United States

    Reference #: R4172 Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. · Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential s ...

  • Phoenix Innovations

    Training for train traffic controller with further education as specialist for railway operations 2024

    2 weeks ago

    Phoenix Innovations Pittsburg, United States

    The German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. We are currently seeking candidates for a 2-year apprenticeship as a Train Traffic Controlle ...

  • Federated Hermes

    etf investment management operations specialist

    4 weeks ago

    Federated Hermes Pittsburgh, United States Full time, Regular

    POSITION SPECIFICATIONS · : Bachelor's degree or 3+ years of experience in ETF Operations in lieu of degree; Bachelor's degree in Finance, Accounting, or Business preferred. · Experience in fund accounting, administration and/or custody operations, investment operations, vendor ...

  • Collabera

    Operations Specialists

    2 weeks ago

    Collabera Pittsburgh, United States

    Home Search Jobs Job Description Operations SpecialistsContract: Pittsburgh, Pennsylvania, USSalary: $18.00 Per HourJob Code: 349514End Date: Days Left: 19 days, 3 hours leftApplyPosition Details: Industry Banking & Finance Work Location Pittsburgh, PA (Hybrid) Job Title Operatio ...

  • Collabera

    Operations Specialists

    3 weeks ago

    Collabera Pittsburgh, United States

    Home · Search Jobs · Job Description · Operations Specialists · Contract: Pittsburgh, Pennsylvania, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 21 days, 3 hours left · Apply · Position Details: Industry Banking & Finance · Work Location Pittsburgh, ...

  • Collabera

    Operations Specialists

    2 weeks ago

    Collabera Pittsburgh, United States

    Home Search Jobs Job Description Operations SpecialistsContract: Pittsburgh, Pennsylvania, USSalary: $18.00 Per HourJob Code: 349514End Date: Days Left: 16 days, 3 hours leftApplyPosition Details: Industry Banking & Finance Work Location Pittsburgh, PA (Hybrid) Job Title Operatio ...