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    Part Time Service Technician - Tampa, FL, United States - Tires Plus

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    Full time
    Description
    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.

    With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

    Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality." We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

    We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.

    We are building a team as diverse as the world we serve. Retail

    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO.

    This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services.

    Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

    Providing superior customer service to the Boss (~75% of time)
    Thoroughly assess the Bosses' needs through direct interactions in-person or on the phone
    Recommend appropriate products and/or services
    Effectively communicate sales and/or promotions
    Resolve Boss complaints in a timely and suitable manner
    Follow up with the Boss to ensure satisfaction with products/services

    Completing basic vehicle service tasks (~25% of time)
    Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
    Battery testing, maintenance, and replacement
    Fluids, filter replacement and light vehicle maintenance
    Unloading store product shipments and stocking product
    Performing product inventories
    Set-up and maintenance of store displays, promotional materials, and product pricing
    General cleaning in store lobby and shop areas

    2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
    ~ Previous consumer retail sales experience
    ~ Previous automotive experience a plus
    ~ As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
    Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

    Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
    Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
    Shop areas are generally not climate controlled and most locations have concrete floors

    Customer service and career growth mindset
    Ability to complete required store education courses and modules required for this position
    Ability to learn and perform basic vehicle service tasks

    It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

    Temporary work authorization or the need for sponsorship may disqualify you from employment.

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