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Falls Church

    Guest Service Provider - Falls Church, United States - Hilton Garden Inn Falls Church

    Hilton Garden Inn Falls Church
    Hilton Garden Inn Falls Church Falls Church, United States

    2 days ago

    Default job background
    Full time
    Description

    Position Summary:

    Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

    Essential Functions:

  • Greet Guests warmly, assist with guest expectations, needs and questions
  • Knowledge of hotel services and local attractions
  • Process inbound telephone calls in a friendly and efficient manner
  • Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
  • Interact with co-workers in a friendly and helpful manner
  • Act as advocate for other departments (housekeeping, engineering and food & beverage)
  • Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Assist with front office cleanliness, inventory supplies and manage market operations
  • Assist in guest shuttle needs

    Skills and Abilities:

  • Servant attitude towards others, guests and co-workers
  • Excellent communication
  • OnQ experience is preferred
  • Ability to stand for extended periods of time
  • Willingness to help others
  • Willing to learn and grow in other areas of the hotel operation
    Source: Hospitality Online


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