- Greet Guests warmly, assist with guest expectations, needs and questions
- Knowledge of hotel services and local attractions
- Process inbound telephone calls in a friendly and efficient manner
- Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
- Interact with co-workers in a friendly and helpful manner
- Act as advocate for other departments (housekeeping, engineering and food & beverage)
- Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
- Assist with front office cleanliness, inventory supplies and manage market operations
- Assist in guest shuttle needs
Skills and Abilities:
- Servant attitude towards others, guests and co-workers
- Excellent communication
- OnQ experience is preferred
- Ability to stand for extended periods of time
- Willingness to help others
- Willing to learn and grow in other areas of the hotel operation
Source: Hospitality Online -
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2 days ago
Description
Position Summary:
Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.