- Experience Working for an MSP (5+ years)
- Strong Microsoft Azure experience (5-7+ years)
- Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
- Strong Microsoft server and domain experience (5-7+ years)
- IT Certifications - Microsoft Azure, 365, Security.
- IT Certifications - Cisco CCNA, CCNP, or ISC2 SSCP, CISSP
- Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and in cloud-based solutions.
- Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
- Assisting the project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and in cloud-based solutions.
- Resolving service tickets quickly and permanently
- Customer Satisfaction: Keeping clients happy.
- Documentation: Developing & updating documentation of systems supported
- Leadership - Taking responsibility to mentor and develop junior members.
- Genuine desire to provide excellent customer service to clients.
- Ability to prioritize and focus on the task at hand.
- Ability to follow through on projects in a timely manner.
- Initiative-taking independent of direct supervision.
- Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
- Self-motivated with the ability to work in a fast-moving environment.
- Experience working for a Managed Service Provider
- Strong Microsoft Azure experience.
- Strong Microsoft 365, Teams, SharePoint experience.
- Strong Microsoft server and domain experience.
- Networking experience.
- Diagnostic skills of technical issues.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Auxiliary Benefit Offerings (Legal Shield/Aflac)
- Are you legally entitled to work in the USA without requiring sponsorship?
- Will you in the future require sponsorship to maintain eligibility?
- This position is onsite, are you able to work onsite 5 days per week?
- Do you have experience with the ticketing system called ConnectWise?
- Describe in detail your experience working in a Managed Service Provider.
- List all relevant certifications that you currently have at this time.
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