Shameka Scales

As an aspiring and career-oriented individual, I am anxious to launch my career in a position where a challenging opportunity may exist.  

The challenge of professional growth is very important to me. I am a conscientious individual with the ability to grasp the essential elements in any employment situation. My prime motivation is to exercise my capabilities and use my accumulated experience to the fullest potential. However, my objective to achieve is not just position responsibility, but job satisfaction in utilizing my abilities and experience as well.

I welcome any opportunity for a personal interview. Please contact me if your organization is in need of a progressive person who can take responsibility and produce results.

Operations Manager / FedEx Ground - Hutchins, TX / 12.2016 - Current 

Planned, organized, directed staff, and controlled specific day to day
operations.
Performed evaluations and managed disciplinary actions.
Addressed employee concerns and staff productivity.
Reduced operational risks while organizing data to forecast performance trends.
Developed systems and procedures to improve operational quality and team efficiency.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed strong rapport with customers and created positive impression of business.
Tracked employee attendance and punctuality, addressing repeat
problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Developed and implemented strategies to maximize customer satisfaction.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.
 

Substitute Teacher/Office Clerk / Richardson Independent School District - Richardson, TX / 08.2012 - Current
Counseled students with adjustment or academic problems.
Developed and implemented engaging lesson plans to accommodate varied student learning styles.
Followed lesson plans designed by absent teachers. Collaborated with other educators to plan and review instruction.
Developed lesson plans to align with grade-level standards and objectives.
Developed and implemented behavior management plans for students with challenging behavior.
Implemented classroom management techniques to maintain positive learning environment.
Monitored student progress and provided feedback to students, parents and school administrators.
Monitored student performance and provided feedback to inform instruction.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
 

Richardson High School - Richardson, TX
High School Diploma
Richland Community College - Dallas, TX / 2016 Associate of Arts: Science