- Foster a culture of safety at all times and with all employees
- Develop, analyze, and review a variety of daily production reports to drive operational performance
- Apply continuous improvement efforts across shop operations, efficiency, culture, productivity, and work quality
- Implement training programs in conjunction with OEMs to advance technician skills and expertise
- Drive daily production through the shop by planning for and allocating proper resources to exceed customer requirements and company revenue targets
- Supervise staff to include hiring, training, evaluating performance, and providing feedback to employees
- Oversee and develop leadership skills in shop supervision to drive performance of company productivity, culture, and quality standards.
- Identify opportunities and provide strategic recommendations for local and regional revenue growth.
- Work with staff to understand customer dynamics, principles of negotiation, and de-escalation in resolving customer concerns.
- Collaborate with other site managers and internal departments to develop company-wide service and productivity best practices
- Demonstrated success in continuous improvement activities and Lean concepts
- 5+ years of experience managing people in a shop environment, including recruiting and development of technicians and support staff
- Excellent computer skills, including Microsoft Office expertise (Excel, Word, Outlook, Teams, etc.)
- Proficiency in harvesting and interpreting data to identify trends that impact profitability
- Use information to make strategic recommendations
- Create and maintain effective working relationships with co-workers and the public.
- Excellent verbal and written communications skills, and a sense of urgency in identifying and responding to high priority situations
- Professional attitude with ability to motivate, and lead effectively
- Associate or bachelor's degree in technical or business-related field
- Operations management within the transportation or construction industry
- Competitive salary; DOE
- Affordable Medical, Dental, Vision
- 401k Retirement Planning w/ company match
- Unlimited Paid Time Off (PTO)
- Paid training
- Opportunity for growth and development
- M-F schedule (some OT); paid holidays
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Service Manager - West Valley City, United States - Peak Industrial Inc
Description
Job Description
Job DescriptionThe Service Manager is charged with managing repairs, installations and daily workflow for 35-40 service employees. This individual will reinforce a culture that promotes safety, customer service, accountability, teamwork, quality, and continuous learning and improvement. The successful candidate will report directly to the Director of Regional Operations.
Responsibilities:
Requirements:
Preferred:
Benefits:
Peakind2
