A Service Delivery Manager is responsible for overseeing the delivery of services to clients - Warren, United States - SilverWorks

SilverWorks

Verified Company

Warren, United States

2 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

We are a cool company in the IT services sector and support our clients in accelerating their digital transformation.

Do you want to be part of a dynamic team that drives innovation and strives for excellence in service delivery? Then we are looking for you.

What to expect

As a Service Delivery Manager, you will be responsible for the successful delivery of IT services. You will also be responsible for incident, problem, and change management according to ITIL. You will build long-term customer relationships through proactive communication and consultation, and ensure our clients are satisfied. Additionally, you will continuously monitor and improve our service processes and performance, and ensure the achievement of all service goals. You will coordinate and manage all individuals involved in the service and identify opportunities to optimize service processes and technologies. Your tasks will also include managing and developing employees and processes internally.

What we expect

Completed IT degree or IT training with relevant experience in the IT service industry in a similar position
Thorough understanding of IT service management frameworks (e.g. ITIL)
Strong communication and presentation skills
Excellent problem-solving skills and customer orientation
Teamwork and leadership skills
Fluent German and English skills are a must