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    Gas Account Manager I - Akron, United States - Enbridge

    Enbridge
    Enbridge Akron, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Posting End Date:

    May 23, 2024

    Employee Type:

    Regular-Full time

    Union/Non:

    This is a non-union position

    We are hiring a Gas Account Manager who will be responsible for business growth through the expansion of business opportunities for Enbridge Gas Ohio. The Gas Account Manager will serve as the primary contact for EGO's new residential, small, and medium industrial and commercial customers, builders, and developers. In addition, they will also serve as the primary department contact for interdepartmental communications and activities.

    Are you interested? Apply today

    Here's what you will do:

    • Manage the department's customer information databases and all project coordination and tracking in Enbridge Gas Ohio's systems.
    • Ensure accurate project cost forecasting.
    • Prepare cost analyses, project quotes, letters, and agreements based on regulatory and company requirements, and presents them to customers.
    • Coordinate to successfully meet company and customer requirements and deadlines.
    • Create an excellent internal and external customer experience. Offers prompt resolution for open items and challenges.
    • Prioritize safety in all activities.
    • Establish and maintain appropriate business relationships and communication channels with internal and external customers and business partners.
    • Meet or exceed compliance deadlines, assigned goals and expectations.
    • Coordinate the design, planning and construction of residential, commercial, and light industrial main line extension and service line projects.
    • Manage multiple-level professional interactions with internal and external customers and business partners in a prompt manner.
    • Use appropriate sales and problem-solving practices to gain acceptance from customers and business partners.
    • Find successful problem resolution for customer and company.
    • Communicate vital information effectively to supervisor and appropriate organizational units; increase customer and business partner satisfaction.
    • Perform other duties as requested or assigned.

    Who you are:

    You have:

    • A related Bachelor's degree with a minimum of 3 years of related experience OR a related Associate's degree with a minimum of 5 years of related experience OR a High School Diploma with a minimum of 7 years of related experience.
      • Directly related experience will include project management, project coordination, customer service, or a related field.
    • A basic understanding of distribution, gathering, and transmission natural gas system operations.
    • A basic understanding of the key processes that drive gas measurement and regulation, system planning, customer service, cost forecasting, and pipeline design.
    • Interpersonal communication and listening skills required to influence and motivate internal and external customers.
    • A basic understanding of competitive intelligence including energy and business strategies and ability to develop counter strategies.
    • Experience in project analysis, planning, decision making, coordination, and implementation.
    • Knowledge of general business operations and financial processes.
    • Proficient computer application skills.
    • Well-developed written/oral communication and presentation skills

    You can:

    • Take ownership of customer relationships.
    • Commit to quality customer service consistent with EGO's values.
    • Positively work in, and support, a team environment.
    • Successfully manage multiple activities, resources, and time.
    • Establish and maintain appropriate business relationships and communication channels with all internal and key external customers.
    • Develop innovative solutions to customer problems.
    • Identify and pursue revenue growth opportunities.
    • Ensure business activities are conducted ethically and within Legal and Regulatory guidelines.

    Working Conditions:

    • Typical office environment with up to 25% domestic travel.

    Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time and to opt for a compressed workweek schedule. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteam

    Physical Requirements include but are not limited to:

    Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

    Mental Requirements (Both Field & Office) include but are not limited to:

    Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

    Company paid international relocation assistance is not offered for this role.

    Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

    Information For Applicants:

    • Applications can be submitted via our online recruiting system only.
    • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
    • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

    To learn more about us, visit

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