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Loan Operations Manager - Tupelo, United States - Cadence Bank
Description
Loan Operations ManagerThe Loan Operations Manager is responsible for the day to day functions of the Business Loan Coordination team.
The general role of the Loan Operations Manager is to manage, direct and oversee all of their processes, ensure proper training, and demonstrate quality leadership.
Specific Duties Include, but are not Limited to:
Monitor Problem Resolution functions to ensure
○Proper Branch Support
○Timely Response to and Tracking of Issues
○Escalation of software, systems, and loan problems
○Continuous training on operations and regulations
Innovate Maintenance solutions to improve
○Throughput
○Renewal processing time
○Monetary posting
○Continuous training on operations and regulations
Foster Loan Processing standards to
○Ensure processing times that meet or exceed service level agreements
○Diversify employees to facilitate cross training and reduce knowledge silos
○Review processor performance, productivity, and accuracy in exception citing
○Gain continuous training on operations and regulations
Expedite Exceptions resolution and tracking thru
○Streamlining method for lenders to submit documents for exceptions
○Improving reporting for lenders and management by prioritizing exceptions processing for operations employees and lenders
○Cross-training between loan processing and exceptions for workload balancing during peak seasons for tax returns and financial statements
○Continuous training on operations and regulations
Evaluate and monitor staffing levels, job grades, job duties, and requirements to foster retention, advancement, and mentoring to empower employees to achieve maximum potential
Coordinate communication and cooperation between other departments in loan operations by participating in Loan Operations management committees and relaying information to and from applicable employees
Assist the Regional Loan Coordinator Liaison with daily assistance and communication with the Regional and Divisional Loan Coordinators
Participate in company working groups and committees as directed
