Director of Medical Staff Office - United States - Adecco.

Adecco. United States

2 weeks ago

Description

About the role The Director of Customer Success is responsible for the management, development and implementation of approved strategic account plans to expand sales to customer's full market share potential and is responsible for negotiating contracts for assigned accounts.

Manages and oversees the administration of national account contracts, tracks sales and related budgets to increase existing accounts sales and EVA/profitability.

Ensures account EVA/profitability and growth through focused management. Designs marketing materials, approves/conducts sales presentations and develops programs to increase customer satisfaction/retention and loyalty. Through innovation and customer centricity, help create game changing strategy with primary responsibility to strengthen and grow customer relationships.
Works collaboratively across the ecosystem with brand partners to elevate service offerings.

Develops high level strategic account plan in (SFDC), executes and implements marketing and service programs to ensure accounts sales growth and EVA/profitability.

Ensures regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco's SFDC tool.

For assigned accounts, forecasts and sets short term and long-term budget, sales, revenue and account level profitability to ensure that all objectives will be reached.

Coordinates internally with field and corporate teams to pursue opportunities within assigned accounts, collaborating to consider financial impact including cost, pricing, risk, and benefits.

Drives Adecco's Executive Sponsorship Program within designated accounts. Reviews account plans with Executive Sponsor (ES), and keeps ES informed of significant customer events and escalations.

Meets and exceeds Key Performance Indicators (KPIs) as well as Adecco goals, including account retention, customer satisfaction/loyalty, revenue growth, profitability, forecast accuracy.

For assigned accounts, identifies account development and value creation opportunities through collaborative customer engagement techniques.
Oversees the contract amendment, extension and implementation process, working closely with the Customer Success Manager.
Leads RFPs, RFQs, RFIs and re-bids with assigned accounts. Negotiates price increases for account portfolio, as required.
For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Together, with the Customer Success Manager and field partners, collaboratively identify customer opportunities, issues and solutions to increase customer penetration and satisfaction
~ Participates in special projects and performs other duties as assigned

Bachelor's degree in sales, marketing, business or a related field with a minimum of five (5) years of large enterprise sales and/or account management
Proven track record of sales development within assigned accounts/territory
Willingness and ability to travel also required
Skilled in communicating effectively verbally and in writing
Demonstrated knowledge of contract administration requirements and negotiation tactics
Demonstrated knowledge of national accounts sales/service requirements, marketing presentation techniques and RFP generation
Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations
Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment
Ability to multi-task, prioritize and manage time effectively
Knowledge of and the ability to effectively utilize customer relationship management (CRM) and sales related tools, such as Salesforce
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone.

We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands.

That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group.

A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best.

As a global, multi brand organization with multiple different roles, our application process can vary.

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs.

Available paid leave may include paid time off, parental leave and holiday pay.

Equal Opportunity Employer/Veterans/Disabled

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