Air Force EAP Manager - United States - Magellan Health

Description

Manages and provides administrative and clinical supervision of the Onsite employee assistance program (EAP) field Clinicians. Leverages and coordinates Magellan resources in support of Magellan Federal EAP business objectives. Responsible for delivery of quality services to members and managers in alignment with EAP Core Technologies, maintaining account satisfaction, with promotion of the full range of Magellan's service features to fully meet customers' needs. Partners with the Program Manager and Director to create and maintain the vision for the Federal EAP in accordance with customer goals and objective if the EAP program

• Leads team of Onsite Employee Assistance Program (EAP) Consultants to proactively develops strong relationships and engagement with customer local point of contact(s) (POC) and encourages them to share ideas about strengths in service delivery and opportunities to improve service delivery systems.
• Provides clinical supervision, consultation, and mentoring of Onsite EAP consultants.
• Develops and participates in higher level presentations to include special or non-standard presentations requested by the customer, Federal management and union leadership.
• Maintains and increases union and management association support of the EAP through consultation with Field Consultants.
• Provides and manages high visibility/high risk workplace consultations to Onsite EAP Consultants.
• Ensures timely response by team to any risk issues and high-profile requests from the customer.
• Reviews monthly and quarterly customer reports and provide feedback and guidance to Onsite EAP Consultants.
• Recommends and consults with Onsite EAP Consultants regarding the training programs that address Federal customer business needs and culture.
• Provides consultation to Onsite EAP Consultants on organizational readiness and response to critical incidents, TAT, Emergency Preparedness, etc.
• Manages the communication with the Program Manager regarding critical incident response services.
• Consults with the Program Manager and assist Federal EAP in achieving safety, health and productivity goals.
• Provides feedback to Magellan operations and assists in resolving customer service issues, customer complaints, and/or concerns.
• Reviews and provides professional input to Onsite EAP Consultant regarding policies, procedures, and documents, (e.g. Statement of Understanding, Authorization to Use and Disclose, Duty to Warn, and Satisfaction Surveys).
• Ensures team compliance with any and all issues related to member privacy and confidentiality along with adherence to Magellan security policies and procedures.
• Ensures that Onsite EAP Consultant provide appropriate and efficient services. continually monitors services and programs to ensure that client needs and contract obligations are being met.
• Monitors staffing plans, supervision, and ensures proper office space for Onsite EAP Consultant, and that telephone and computer systems are in operating order.
• Recruits hires, orients, trains, and conducts performance evaluations for all direct reports in accordance with Magellan Healthcare resources and affirmative action policies and practices.
• Ensures adequate training and orientation of new staff and ongoing professional development of existing staff.
• Manages legal issues in conjunction with the Program Manager and leadership in a timely fashion and assures compliance with customer requirements. Consults with Magellan Legal and Compliance teams as needed.
• Reviews internal performance metrics and provides feedback to Onsite EAP Consultant.
• Conducts quality reviews on assigned Onsite EAP Consultants.
• Responds to and coordinates complaint resolution within assigned areas. Ensures that staff document complaints and compliments in Magellan quality database system.
• Develops EAP operational goals and plans with Team Lead and field staff for effective support of customer requirements and new EAP product and services
• Other duties as assigned.

Other Job Requirements

Responsibilities

7+ years post degree experience in a direct care clinical setting; managed care experience preferred.
1 year direct supervisory experience required. Ability to manage/supervise remote employees
One or more of the following current, active licenses are required: BCBA, LCSW, LMFT, LMSW, LPCC, LPC, or PC.
Requires excellent organizational skills to effectively manage EAP services in district.
Knowledge and expertise in solution-focused, brief counseling.
Knowledge of substance abuse issues.
Knowledge of and expertise in providing consultation.
Knowledge in assessment and management of risk issues
Computer proficiency and typing skills.
Knowledge and experience with Microsoft Office applications.

General Job Information

Title

Air Force EAP Manager

Grade

28

Work Experience - Required

Clinical

Work Experience - Preferred

Education - Required

Master's - Behavioral Health

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt

License and Certifications - Preferred

CEAP - Certified Employee Assistance Professional - Care Mgmt

Salary Range

Salary Minimum:

$83,890

Salary Maximum:

$142,610

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.