Jobs
>
Jacksonville

    BPS Customer Service Specialist - Jacksonville, United States - Acosta

    Acosta
    Acosta Jacksonville, United States

    1 week ago

    Default job background
    Description
    Job Description

    Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.

    Responsibilities

    Responsibilities:
    • Working with the Customer Service Supervisor, maintain work schedules, timesheets and payroll recaps for select Customer Service Coordinators.
    • Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
    • Train and mentor the Customer Service Coordinators on administrative policies and procedures.
    • Assist the Customer Service Supervisor by assuming additional Customer Service responsibilities as needed.
    • Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
    • Assume responsibility for Customer Service functions for complex customers within the hub.
    • Receive order issues from external parties in a professional manner.
    • Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
    • Update order in order system as necessary.
    • Review dashboard for alerts on a daily (hourly) basis.
    • Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers.
    • Perform resolution procedures outlined in static help file.
    • Investigate rules engine failures and determine appropriate course of action.
    • Fill out rules engine request and submit to Customer Service Supervisor.
    • Escalate all unresolved rules engine issues to Customer Service Supervisor.
    • Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
      Maintain client/customer criteria on order instructions.
      Responsible for filing scanned documents according to Acosta policy.
    • Consistently demonstrate the highest level of proficiency in all Customer Service functions for assigned lines.
    • Assist the Customer Service Supervisor and Sales Support Regional Manager in the development of client procedures to be observed by all offices.
    • Maintain excellent working relationships with Customers, Clients and co-workers.
    • Perform special assignments for the company and/or branch and/or department as needed.
    Qualifications
    • Four years customer service experience required.
    • Food brokerage experience and/or clients' experience in sales administration is strongly preferred.
    • Relationship management experience preferred.
    • Strong interpersonal, organizational and administrative skills.
    • Effectively communicate with others.
    • Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.
    • Proficient in MS Office (Word, Excel, and Outlook).
    • Proficient in document management software.
    • Proficient in claims management software.
    • Type a minimum of 60 wpm.
    Acosta Sales & Marketing is an Equal Opportunity Employee

    By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

    US:

    Canada:

    About Us

    Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

    Acosta and its subsidiaries is an Equal Opportunity Employer.

    Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

    Acosta and its subsidiaries utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-)

    By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

    We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

    By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
  • RightClick

    Service Desk Specialist

    6 days ago

    RightClick Jacksonville, United States

    Our client is a prominent company specializing in marine transportation, ship docking, and more. They offer a wide range of towing services and have a strong presence in multiple ports across the nation. They are committed to providing top care and their rapid growth is a sign of ...

  • RightClick

    Service Desk Specialist

    4 weeks ago

    RightClick Jacksonville, United States

    One of our biggest clients in the healthcare industry is making strides in a number of specialized practices. They are committed to providing top care and their rapid growth is a sign of their success. They are looking to take on a Service Desk Specialist who will provide over th ...

  • City of Jacksonville

    Support Services Specialist

    1 week ago

    City of Jacksonville Jacksonville, United States

    The Jacksonville Public Library is actively seeking a Support Services Specialist. This is professional library work performing library systems applications support or digitized library collections support or collection development support or cataloging support. · Open Requiremen ...

  • Pyramid Consulting, Inc

    Client Service Support Specialist

    6 days ago

    Pyramid Consulting, Inc Jacksonville, United States

    Immediate need for a talented Client Service Support Specialist. This is a 06+months contract opportunity with long-term potential and is located in Jacksonville, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Rang ...

  • Right-click

    Service Desk Specialist

    2 days ago

    Right-click Jacksonville, United States

    Our client is a prominent company specializing in marine transportation, ship docking, and more. They offer a wide range of towing services and have a strong presence in multiple ports across the nation. They are committed to providing top care and their rapid growth is a sign of ...

  • TOTE Maritime

    Customer Service Specialist

    6 days ago

    TOTE Maritime Jacksonville, United States

    ** Customer Service Specialist (Bilingual/Spanish Required)** · Job Category: Customer Service Requisition Number: CUSTO001313 Showing 1 location Job Details · Description · TOTE Maritime Puerto Rico is looking for a Customer Service Specialist like you · The TOTE Maritime Pu ...

  • C4 Technical Services

    IT Service Desk Specialist

    2 weeks ago

    C4 Technical Services Jacksonville, United States

    Job Description · Job DescriptionIT Service Desk Specialist · Duration: 6 Months · Description · Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safegua ...

  • Konica Minolta

    Field Service Specialist

    1 week ago

    Konica Minolta Jacksonville, United States

    What Youll Do: Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity Responsible to use and maintain a variety of tools and gauges to repa Field Service, Specialist, Ser ...

  • Select Physical Therapy

    Patient Service Specialist

    2 weeks ago

    Select Physical Therapy Jacksonville, Florida, United States Permanent

    Overview: · When patients enter our center in Jacksonville, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk ...

  • City of Jacksonville

    Customer Service Specialist

    4 days ago

    City of Jacksonville Jacksonville, United States

    Customer Service Specialist - Property Appraiser Office · Print ) · Apply · ? · Customer Service Specialist - Property Appraiser Office · Salary · $35,500.00 Annually · Location · Jacksonville, FL · Job Type · Appointed Employee · Job Number · Department · PROPERTY A ...

  • Select Physical Therapy

    Patient Service Specialist

    6 days ago

    Select Physical Therapy Jacksonville, United States

    Overview: · When patients enter our center in Jacksonville, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is ...

  • Oates Energy, Inc.

    Customer Service Specialist

    1 week ago

    Oates Energy, Inc. Jacksonville, United States

    Job Description · Job DescriptionOates Energy is hiring We begin all new hires to join as Customer Service Specialists. This is the best way to learn our business and grow from this position. A customer service specialist assists customers with questions regarding their Oates Ene ...

  • Randstad North America, Inc.

    Client Services Specialist

    6 days ago

    Randstad North America, Inc. Jacksonville, United States

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your problem-solving skills make a real difference? Our client, a leading manufacturer and distributer of high-tech medical equipment, Client Service, Specialist, Me ...

  • Epiq

    Senior Service Specialist

    1 week ago

    Epiq Jacksonville, United States

    It's fun to work at a company where people truly believe in what they are doingJob Description:The Senior Service Specialist will work in the office of Foley & Lardner LLP, one of Jacksonville's premier law firms, assisting with general office duties, including mail, distribution ...

  • Randstad

    Client services specialist

    1 week ago

    Randstad Jacksonville, United States

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your problem-solving skills make a real difference? Our client, a leading manufacturer and distributer of high-tech medical equipment, is seeking a Client Service Sp ...

  • Randstad

    Client services specialist

    1 week ago

    Randstad Jacksonville, United States

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your problem-solving skills make a real difference? Our client, a leading manufacturer and distributer of high-tech medical equipment, is seeking a Client Service Sp ...

  • Mobile Communications America

    Customer Service Specialist

    2 weeks ago

    Mobile Communications America Jacksonville, United States Part time

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Jacksonville , FL area to support our fast-growing MSS division. · MCA seeks team members who share our values: service, growth, teamwork, and s ...

  • City of Jacksonville, FL

    Customer Service Specialist

    3 days ago

    City of Jacksonville, FL Jacksonville, United States

    Salary : $35,500.00 Annually · Location : Jacksonville, FL · Job Type: Appointed Employee · Job Number: · Department: PROPERTY APPRAISER · Opening Date: 06/17/2024 · Closing Date: 6/24/2024 11:59 PM Eastern · Job Description · Are you looking for a position with a work/lif ...

  • Mobile Communications America

    Customer Service Specialist

    1 week ago

    Mobile Communications America Jacksonville, United States Part time

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Jacksonville , FL area to support our fast-growing MSS division. · MCA seeks team members who share our values: service, growth, teamwork, and ...

  • Circle K

    Field Food Service Specialist

    1 week ago

    Circle K Jacksonville, United States

    JOB DESCRIPTION Essential Functions: · Supervise training and educating the store teams on current and new product offerings with an emphasis on Food Safety and Quality Assurance to ensure FSQA and HACCP regulatory requirements are met. Supervises New store start-ups and remod ...