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    Client services specialist - Jacksonville, United States - Randstad

    Randstad
    Randstad Jacksonville, United States

    1 week ago

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    Description


    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your problem-solving skills make a real difference? Our client, a leading manufacturer and distributer of high-tech medical equipment, is seeking a Client Service Specialist for their Jacksonville team.

    This is not a call center environment-in fact, it's far from it. We are looking for dedicated professionals who seek a career, not just a temporary job. We are currently restructuring this division, making this a fantastic opportunity to come in, learn, and lead.

    In this vital role, you will be at the forefront of ensuring a positive and seamless experience for our customers across all touchpoints.

    By understanding customer needs, resolving issues, and continuously improving the customer journey, you will play a key part in enhancing customer satisfaction and loyalty.

    Work closely with various departments and be a crucial contributor to our mission of delivering top-tier service to doctors and medical office personnel.

    If you are dedicated to excellence and eager to make a lasting impact, we want to hear from you The Essential Skills:

    Excellent communication and interpersonal skillsEmpathy and patience when dealing with customersstrong problem-solving and conflict-resolution skillsAbility to multitask and manage time effectivelyProficient in using CRM software and other customer service toolsCompetencies:Customer-centric mindset with a passion for delivering exceptional service.

    Ability to work independently and as part of a teamHigh attention to detail and accuracyFlexibility and adaptability Experience:

    A minimum of 5 years of relevant experience is required, with a strong preference for candidates who have demonstrated stability and commitment in their previous $40,000 - $45,000 per yearshift: Firstwork hours: 8:30 AM - 5:30 PMeducation: High SchoolResponsibilities Respond to customer inquiries via phone, email, and chat promptly and professionally.

    Provide detailed and accurate information to doctors and medical office personnel regarding their medical equipment.
    Build and maintain strong relationships with customers by providing exceptional service and support.
    Resolve issues efficiently and effectively, ensuring customer satisfaction.
    Troubleshoot basic technical issues with medical equipment, always striving for first call resolution.
    Escalate complex problems to higher-level support if necessary, ensuring timely and appropriate resolution.
    Maintain a thorough understanding of the company's medical equipment and its functionality.
    Stay updated on product features, updates, and new technologies to provide accurate and current information to customers.
    Maintain accurate records of customer interactions and transactions, ensuring all details are logged and updated in the system.
    Document troubleshooting steps, resolutions, and follow-up actions for future reference and analysis.
    Identify areas for improvement in the customer experience and recommend actionable solutions to enhance service quality.
    Gather feedback from customers to understand their needs and expectations better.
    Collaborate with cross-functional teams, including technical support, sales, and product development, to ensure seamless service delivery.
    Assist in the development of customer support materials, such as FAQs, user guides, and troubleshooting tips.

    Skills Client ServiceVerbal CommunicationAnalytical ThinkingEmpathyTechnical SupportSchedulingMedical SoftwareBasic Software SkillsWritten CommunicationResponsivenessCRMProfessional Communication Qualifications Years of experience: 5 yearsExperience level:
    Experienced Randstad is a world leader in matching great people with great companies.

    Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

    Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


    Equal Opportunity Employer:

    Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

    If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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