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    Customer Success Specialist - Chicago, United States - Les Mills

    Les Mills
    Les Mills Chicago, United States

    1 week ago

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    Description

    Purpose and passion:

    it's a potent combination, when applied in a company that empowers you to be your best, can create true greatness.

    At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them – is something we're not shy to say we're great at.

    We do it for millions of people around the globe each week by delivering life-changing fitness experiences.

    And we do it every day for our own team by providing a mandate to thrive, to play to strengths, and to be proud of the part they play in creating a fitter planet.

    We're looking for someone to fill a full-time Customer Success- Onboarding role.

    The Onboarding team is responsible for supporting our new and existing club partners through their launch journey in hopes of setting them up for a successful launch of our programs.

    In addition to supporting our club partners, we are also instrumental in providing support to our internal teammates as well.

    We are looking for someone that has a passion for creating positive experiences and building strong relationships with our customers to foster a long-term partnership with Les Mills, as well as our internal teammates to create positive working relationships.

    THE KIND OF THINGS YOU WILL BE INVOLVED IN:
    ·

    Collaborate with all necessary teammates (equipment, billing, training, customer experience, new business) to ensure a successful launch of programs for our club partners
    ·

    Successful and on time completion of internal support case requests
    ·

    Completion of Performance Analysis
    ·

    Virtual Help Desk Support
    ·

    Understand and deliver upon customer goals while working with Les Mills
    ·

    Follow up after calls and meetings
    ·

    Where required, work cross-functionally to provide support to our other Customer Success teammates to ensure the timely response to all partner enquiries

    WHAT WE'RE LOOKING FOR IN A CANDIDATE:
    Loves to interact with a wide range of people and can both build rapport and lead from a support position with a cheerful and steady demeanor
    Service oriented towards all teammates; thinks ahead about team needs and provides solutions before being asked
    Able to think holistically about the business
    Collaborative, curious and a genuine team player
    Demonstrates commitment and accountability
    A passion for the fitness industry
    Exceptional time management, organized and detail oriented
    An energetic, forward-thinking and creative individual with high ethical standards
    Proven practical problem-solving skills and positive, proactive approach
    Self-driven, customer-focused, flexible, innovative, resilient, embraces change and excels in a fast-paced environment

    In order to be successful, you will thrive in a fast-paced environment, embrace change, and have an ongoing desire to get your hands dirty.

    Ideally you will have had experience within the health and fitness industry but this is negotiable.

    Passion for our purpose to create a fitter planet is not You must live and breathe our purpose and values of United, Be Brave and Change the World.

    We're looking to be wowed by your ability to embrace change and bring others along on the journey.


    In return for all you bring to us, we'll give you every chance to exercise your passion, and thrive with a company that's out to change the world.

    #J-18808-Ljbffr
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