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Technology Applications Specialist - Parma, United States - Rose International

Rose International Parma, United States

1 month ago

Description

Date Posted:

04/19/2024

Hiring Organization:
Rose InternationalPosition Number:

462662

Job Title:

Technology Applications SpecialistJob Location:

Parma, OH, USA, 44130Work Model:
OnsiteShift:

7:00am-4:00pm

Employment Type:
Temp to HireEstimated Duration (In months):

7Min Hourly Rate($):

26.00Max Hourly Rate($):

26.00Must Have Skills/Attributes:

Microsoft Office, ServiceNow, Technical SupportJob Description*

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

**• Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve.

Troubleshooting user account access for existing team members.
Troubleshooting select application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.
Run out access management requests for new hires being onboarded by the line of business.
Familiarity with AWS workspaces or virtual machines a plus.
Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.
Technical aptitude to learn and support user applications.
Formal programming knowledge or experience (e.g. Python, C++, Java) or scripting (javascript) preferred.
Provide technical assistance to user community for workstations, desktop applications and scanning equipment.
There is no extensive lifting, walking or standing

Skills:

Technical specialist capabilities – beyond just MS-Office skill-sets

Experienced Technical Service Desk skills or formal MIS degrees preferredTypically Required:

4-year college degree or equivalent experience in a related field.
CompTIA CTT+ Certification within 12 months of hire.
CompTIA Virtual CTT+ Certification within 18 months of hire.
Requires advanced computer/connectivity competencies.
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Possesses strong written and verbal communication skills.
Possesses self-motivation, strong organizational skills and strong interpersonal skills.
Possesses ability to perform job duties and prioritize work without direct supervision.
Requires time and territory management skills.
Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks.
Possesses methodical approach to identifying problems and developing solutions.
Requires proficient use of Microsoft Office computer programs.
Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained

Dress Code:

Relaxed Business Casual
Professional look, no slogan T-shirts, etc

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.

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