- Must have a high school diploma or equivalent
- Attention to detail, organization, time management skills, ability to work as a team
- Superior customer service skills, excellent communication and interpersonal skills
- Analytical mindset with the ability to use data-driven insights for decision-making
- Ability to multitask while maintaining a high attention to detail
- Ambitious, goal-oriented mentality and eager to improve
- Adapt to the demands of business needs
- Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O'GARA and its brands
- Maintain a high level of professional personal appearance and conduct
- Valid Nevada driver's license and insurable
- Develop and implement BDC strategies to generate and convert leads, maximize customer retention, and achieve sales and revenue goals
- Assistant with engaging and motivating team members to achieve key goals and performance expectations
- Work with the Marketing team to manage and develop the media plan and various advertising and promotional campaigns
- Create and maintain a good working relationship with all departments
- Assist with customer complaints in such a way to ensure a high level of customer satisfaction
- Maintain an enthusiastic attitude to build positive employee attitudes and morale
- Manage database, ensuring that records are complete and current
- Recording information, processing, and filing forms
- Log all customer attempts and comments into CRM tool and schedule follow-up calls
- Confirm scheduled appointments
- Re-schedule "no show" customer appointments
- Follow up with sales department to find out about the appointment and the outcome
- Manage and update customer's changes in the database
- Manage customer website requests (internet inquiries)
- Contact internet clients via email and phone to schedule sales appointments
- Continuously assess and improve BDC processes, workflows, and lead management systems to enhance efficiency and effectiveness
- Monitor key performance indicators (KPIs) such as conversion rates, response times, and lead quality, and provide regular reports to senior management
- Conduct training sessions and workshops to enhance the skills and knowledge of BDC team members, ensuring they stay up to date with industry trends and best practices
- Health, Dental, and Vision coverage for employees
- 401K Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products
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Business Development Center Assistant Manager - Las Vegas, United States - O'GARA Las Vegas
Description
Job Description
Job DescriptionBusiness Development Center Assistant Manager will help oversee all aspects of the Business Development Center operations. This role will assist with leading a team of dedicated professionals focused on generating leads, nurturing customer relationships, and driving revenue growth through effective communication and customer engagement strategies.
REQUIREMENTS AND QUALIFICATIONS
DUTIES AND RESPONSIBILITIES
EMPLOYEE BENEFITS
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.