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    Business Development Center Assistant Manager - Las Vegas, United States - O'GARA Las Vegas

    O'GARA Las Vegas
    O'GARA Las Vegas Las Vegas, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Business Development Center Assistant Manager will help oversee all aspects of the Business Development Center operations. This role will assist with leading a team of dedicated professionals focused on generating leads, nurturing customer relationships, and driving revenue growth through effective communication and customer engagement strategies.

    REQUIREMENTS AND QUALIFICATIONS

    • Must have a high school diploma or equivalent
    • Attention to detail, organization, time management skills, ability to work as a team
    • Superior customer service skills, excellent communication and interpersonal skills
    • Analytical mindset with the ability to use data-driven insights for decision-making
    • Ability to multitask while maintaining a high attention to detail
    • Ambitious, goal-oriented mentality and eager to improve
    • Adapt to the demands of business needs
    • Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O'GARA and its brands
    • Maintain a high level of professional personal appearance and conduct
    • Valid Nevada driver's license and insurable

    DUTIES AND RESPONSIBILITIES

    • Develop and implement BDC strategies to generate and convert leads, maximize customer retention, and achieve sales and revenue goals
    • Assistant with engaging and motivating team members to achieve key goals and performance expectations
    • Work with the Marketing team to manage and develop the media plan and various advertising and promotional campaigns
    • Create and maintain a good working relationship with all departments
    • Assist with customer complaints in such a way to ensure a high level of customer satisfaction
    • Maintain an enthusiastic attitude to build positive employee attitudes and morale
    • Manage database, ensuring that records are complete and current
    • Recording information, processing, and filing forms
    • Log all customer attempts and comments into CRM tool and schedule follow-up calls
    • Confirm scheduled appointments
    • Re-schedule "no show" customer appointments
    • Follow up with sales department to find out about the appointment and the outcome
    • Manage and update customer's changes in the database
    • Manage customer website requests (internet inquiries)
    • Contact internet clients via email and phone to schedule sales appointments
    • Continuously assess and improve BDC processes, workflows, and lead management systems to enhance efficiency and effectiveness
    • Monitor key performance indicators (KPIs) such as conversion rates, response times, and lead quality, and provide regular reports to senior management
    • Conduct training sessions and workshops to enhance the skills and knowledge of BDC team members, ensuring they stay up to date with industry trends and best practices

    EMPLOYEE BENEFITS

    • Health, Dental, and Vision coverage for employees
    • 401K Plan
    • Paid time off
    • Paid training, growth opportunities
    • Employee vehicle purchase plans
    • Discounts on products

    We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.



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